A YouTube Premier Event, VOIP Awards is an annual event hosted by Rich Technology Group to recognize the excellence of the VOIP industry. The awards for this event are divided into two categories namely “The Best in Class” awards and the “VOIP Service Provider of the Year” award.
Organized on a virtual platform, VOIP awards is an annual event hosted by Rich Technology Group to recognize the excellence of the VOIP industry. The awards for this event are divided into two categories namely “The Best in Class” awards and the “VOIP Service Provider of the Year” award.
Certain categories that can be won under “The Best in Class” awards are Best Customer Service, Service Provider with the Best Value, Best IP Phone, Best VOIP Headset, and more. Apart from these specific category awards, the final award is given to a VOIP provider of the year who has deemed excellence in all the sectors within the business.
Watch the full video to find out which VOIP service providers and VOIP hardware & accessories manufacturers will win the Best in Class Awards and see who will win the Grand Prize ~ VOIP Service Provider of the Year 2021.
To acknowledge the hard work and problem-solving attitude of VOIP providers, each award will be directly sent to the authorized members of the winning organization. Moreover, we will request a video interview with the designated members to not only show off the award but also to share the success story with the audience.
Best Call Center Award
Also known as Virtual Contact Center Software, the nominees for the best call center award are Talkdesk, Nice and Contact, and Five Nice.
Talkdesk is praised because of its most advanced and Artificially Intelligent Call Center Software. Not only do they offer top-quality customer service but they also provide a streamlined implementation process for new customers and large deployments. Talkdesk follows a motto saying that if they lose a deal or are not able to win the opportunity, it is not going to be because of the price. As price is not everything because features like advanced AI, rich solutions, excellent implementation, and customer service are major points to consider, Talkdesk focuses on the later prospects.
Best Valued Service Award
Best Valued Service does not mean cheap service. It is the trait of a specific service provider that offers great features and functionalities, excellent support, and other elements but still manages to keep the price range on an unbeatable level as compared to competitors in the market. Considering the top providers in the market, its nominees are Onsip, Grasshopper, and Vonage.
Onsip offers a solution called per minute basic plan for organizations and businesses that follow a relatively different working model. This plan demands a person to only pay for the minute used in the service. Mostly preferred by churches, non-profit organizations, and education sectors, this plan caters on a minute used basis.
Thus, this service is used by businesses that may have a high number of extensions but they call around a lot because of their unique business model. So, they do not go for per extension per month structure. Although Onsip offers an unlimited plan that has the typical per month per extension structure, they are regarded as the best-valued service award because of this permanent basic plan as it is great for saving a lot of money.
Most Feature-rich VOIP Service Award
There are many features offered by VOIP service providers in the market but only a few strive to pack more features per extension in the standard bundle. The nominees for this category are Nextiva, Vonage, and Ring Central.
Business, educational sectors, medical sectors, etc. required social distancing last year. Considering such a critical scenario, the need for a video meeting platform, desktop app, and mobile app for remote working, especially in the education and medical sector, was a necessity. Ring Central Meeting topped the chart in this aspect because of its powerful mobile app and backend team collaboration tools. Although there were other platforms present to serve the needs as well, Ring Central shined among all every time because of its rich features.
Best Customer Service Award
Although features, frills, pricing, and other aspects should be considered when choosing a VOIP service provider, the most essential and high-priority characteristic should be customer support. In the world of business communication where customer service is the absolute necessity, the nominees of VOIP providers who qualified in this category are Onsip, Nextiva, and Top Desk.
When it comes to customer service, Nextiva tops the charts because of its excellent quality support available for all users. The attribute that makes them stand out from other providers is that they do not discriminate against businesses depending upon the selected plan. They serve the client as small as one extension to the client as big as 100 or more extensions with the same level of support. As the same response time, training, and processes are provided to businesses of all sizes, Nextiva is awarded the best customer service award.
Best IP Phone Award
Many people often say that there is no need for conventional hardware IP Phones because of the advent of desktop and mobile apps. Although it is true to some extent, nothing replaces a good IP Phone because of the features and functions it offers. Considering this element, the nominees for the best IP Phone are Yealink T54W, Fanvil X5U, Polycom VVX250, Grandstream GXP2170, and Yealink W60P (The only cordless in the list).
Winner: Polycom VVX250
From the layout, Polycom VVX250 does not look too fancy. It has got a small footprint and it retails for $98-$100. Because Polycom VVX250 tends to be the most sought out entry-level phone with 4 line capability, it is enough for average-sized businesses. Included as a free phone in most of the VOIP service agreements, Polycom VVX250 has made its mark as a free promotional device. Not only it was popular back in 2020 but it also stood out in 2019 when it was launched because of its reliable HD voice, color screen, and price range.
Best VOIP Headsets Award
VOIP headsets are popular in call centers and other call-oriented industries to carry out day-to-day tasks. Due to recent events of the pandemic in 2020, the use of headset has with VOIP services have become common. That being said, the most preferred headset placed in the nominees are Discover Adapt 30 from Headset Advisor, Leitner LH270 from Leitner Headsets, and Leitner LH255 from Leitner Headsets.
Winner: Leitner LH270
Rich Technology Group has tested every popular headset related to the VOIP industry. By conducting a thorough analysis of the hot ones in the market, we regarded Leitner LH270 as the best one. Leitner LH270 follows a sleek design and provides excellent quality noise cancellation. By providing smooth sound in rushy areas without any external distortion, Leitner LH270 won the headset game. Thus, for people working at home, remotely, or in loud environments, these headsets are recommended.
VOIP Service Provider of the Year
The nominees for the VOIP service provider of the year are Onsip, Vonage, Talkdesk, and Nextiva.
Rich Technology Group works with every legitimate VOIP provider in the market. Helping people find the best solution depending upon their particular needs, Rich Technology Group has sold hundreds of contracts. After reviewing the details of all the VOIP providers, we found that Vonage tends to be the best all-rounder when it comes to any specific business need in the world.
When the recent events of 2020 peaked, Vonage immediately launched Vonage Meetings to provide seamless quality to the people who were forced to do virtual meetings. After a while, Vonage also improved their mobile app's user interface and minor features to provide ease to businesses. Also, they introduced the MMS service to mobile apps on people’s demand. Hence, following the “one size fits all” motto, they won the VOIP Service Provider of the Year Award.
If you want to find out more information regarding the phone systems, get in contact with Rich Technology Group. Get the best business phone system deals at the best price by getting in touch with us. You can also share your business requirements with us as we can better navigate whether the service is good for you or not.
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