There are many VoIP service providers in the market, each offering a unique set of features and packages to act as an essential business communication pillar. As there are many service providers, it can be challenging for businesses and organizations to pick one that best suit their requirements. In this Article, we'll tell you about the Top 3 VOIP Service Providers 2022.
Choosing a VoIP provider is relative to organizational needs however, the list of features, cost, and popularity plays a vital role in making a final decision. To help businesses make effective executive decisions, Rich Technology Group has provided complete detail of the top 3 VOIP service providers of 2022 in the following.
Also Read: Top 3 Best VOIP Service Providers of 2020
Founded in 1999, RingCentral is headquartered in Belmond, California. RingCentral’s current CEO is Vlad Shmunis and their current North American President is Jeff Winnett whom Rich Technology Group interviewed at Channel Partner 2022 Expo in Las Vegas.
RingCentral’s Call Center Features-Top 3 VOIP Service Providers 2022
The most notable thing that sets RingCentral apart from other VoIP service providers is that it includes numerous features ranging from basic to advanced levels at no extra cost.
RingCentral encapsulates a vast list of features; however, the most prominent ones are Mobile App, Desktop App, Call Flip, Virtual Faxing, Call Park, Unlimited Virtual Receptionist, Automated Call, and Geo-routing.
Must Read: RingCentral VOIP Phone System Review 2021
Apart from these, RingCentral also includes an entire suite of free features specifically geared to cater call center needs. Thus, if a business calling needs are advanced as compared to a regular call center, RingCentral’s free and included basic to intermediate call center features can solve the problem.
RingCentral’s Compatible IP Phones
RingCentral is compatible with a wide variety of IP Phones such as Poly, Yealink, Unify, Cisco, Snome, Grandstream, Mitel, etc. It is the only VoIP service provider that does not offer free phones with its business communication plans. However, big discounts on hardware and other saving options on IP Phones can be availed based on the selected plan.
There are examples where some businesses save up to 50% or more on IP Phones and hardware upfront costs. However, an essential point to note in this regard is that discounts vary from business to business, the number of extensions required, and contract terms.
RingCentral’s Customer Service
Although RingCentral’s customer service is not the best compared to other service providers, it gets the job done. Their customer service is available throughout the year and there are outsourced customer service centers for smaller accounts.
For most mid-sized to large accounts, RingCentral offers automated access to US-based customer service support and even US-based project managers for up to six months during the start of the new account. Thus, a surety of smooth implementation is guaranteed.
RingCentral’s for Tele-Health and Healthcare
Rich Technology Group has historically found that RingCentral is a house favorite among the telehealth and medical-oriented businesses because of their strict adherence to HIPAA compliance and ability to integrate with different third-party software through RingCentral’s App Gallery.
Nextiva was founded in 2006 and is headquartered in Scottsdale, Arizona. Their current CEO is Thomas Gorny and the Co-founder and Chief Amazing Officer are Tracy Conrad. Like most of the mainstream VoIP service providers, Nextiva offers all the basic to advanced features. However, there are a few features that set Nextiva’s mark in the business communication market such as the inclusion of free virtual fax in VoIP packages.
Good Read: Nextiva VOIP Review: Everything you need to know!
Nextiva’s Free Features
Other service providers typically charge up to $14-$20 per month for virtual faxing but this is a big cost saving if a business opts for Nextiva. Nextiva has also included toll-free numbers which typically cost $24 per month and goes up to $50 per month with the unlimited toll-free number depending upon the service provider in question. It is important to note that this free toll-free number is not for unlimited calling as the limit is 2500 minutes per month. However, if a business adds an extension, an additional 1200 minutes of calling time is given which is more than sufficient for most small businesses.
Nextiva’s other special free feature is its CRM system. Although it is not full-fledged or as powerful as some of the other third-party mainstream CRMs on the market, it operates on robust software ensuring full functionality of certain features such as Call Pop and Click to Dial. If a business wants more additional CRM features, Nextiva provides full integration with all of the major CRM systems such as Salesforce, Zendesk, Zoho, Microsoft Dynamics etc.
Nextiva’s Compatible IP Phones
Nextiva sells and supports Yealink and Polycom IP phones and they also have their own Nextiva brand IP Phones which include Nextiva X835 and the Nextiva X885 which are the most popular on their IP Phone list. Nextiva also offers free Yealink, Poly, and Nextiva brand IP Phones with a three-year agreement so a business can inquire about the available hardware options with the service package.
Must Read: Top 5 Most Popular VOIP Service Providers 2020
Nextiva Customer Service
An essential thing that steps up Nextiva’s game in the market is its award-winning customer service. Nextiva provides consistent pre-sales; post-sales support and this was showcased during Rich Technology Group’s annual VoIP Award Ceremony. Thus, if a business requires exceptional customer service, Nextiva is highly recommended.
As an organization, Nextiva has one of the best workforce cultures in the business. They reward and recognize the efforts of their employees and organize many team-building events to maintain consistent productivity. Following up on this, Rich Technology Group has covered the details of how Nextiva went above and beyond to help their employees in Ukraine during the crisis.
Here are the top VOIP providers 2022.
Founded in 1998, Vonage is headquartered in Homedale, New Jersey, and its current CEO is Rory Read. Although it is not commonly known, Vonage is the pioneer of VoIP services for businesses and the commercial market. Rich Technology Group has given Vonage the number one spot in this article because Vonage tends to have a solution that fits businesses of all sizes to fulfill basic, intermediate, or advanced needs.
Vonage provides ease of use and it can be considered one of the easiest platforms to use in the market right now. Rich Technology Group has found that even the most non-technical users install Vonage services with little to no assistance required. So, it can be the choice for businesses that do not require an IT or telecommunications degree.
Vonage’s Pricing Plans
Vonage offers excellent pricing as compared to competitor VoIP service providers of similar caliber. Although it is not the most economical, it is cost-effective considering the basic to intermediate and advanced features.
Good Read: Vonage VOIP Overview: Everything You Need to Know!
Inclusion of free IP Phones in Vonage VoIP services
Vonage is one of the first VoIP service providers to offer free IP Phones included for staff members. However, a business has to agree on a 36-month contract for this. Free IP phones compatible with Vonage include Poly; Yealink phones and usually, the models included in the package are Poly VVX 250 and Yealink 133G which are great.
Vonage’s Customer Service
In comparison to other service providers on the list, Vonage does not offer the best customer service. To get the best assistance, a business has to sign up for Vonage services through a third-party dealer such as Rich Technology Group. With this method, a business can get high-level support which is usually US-based and includes some of the most experienced technical support experts.
For an enterprise-level organization, Vonage offers contact center services with which, a VIP-level treatment can be availed. An organization can get extra-ordinary implementation support and long-term customer service; so for businesses that have got highly advanced features and services, Vonage is there to help.
If you like this article and want Rich Technology Group’s assistance with figuring out which of these VoIP service providers best fits your feature requirements; and budget, make sure to contact us. Rich Technology Group provides free-of-cost consultation services by referring customers to their dream VoIP service provider. So, make sure to contact us first; before contacting the service provider directly if want your thorough guidance and access to special pricing.
Subsequently, if you are not sure about the service plan for the Best VOIP services for your business, you can check our discounts.
Rich Technology Group is committed to delivering its services to its dedicated clients. We provide you free service. Rich Technology Group works with many companies every day to help them figure out which service providers on the market make the most sense for their business and their specific needs.
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