Vonage VOIP Overview: Everything You Need to Know!

​Founded in 2001 and currently headquartered in Homedale, New Jersey. Vonage provides Voice over IP services in the market. The current CEO of Vonage is Rory Read, who was also the former CIO and president of commercial sales at Dell Computers. Vonage VOIP Overview: Everything You Need to Know!

​Vonage's main product is a fully integrated cloud-based Vonage Business Communication (VBC) platform. As compared to other VOIP service providers, Vonage's phone system solution aims to offer a better quality of service, enhance mobility and productivity, and lower the cost of ownership of VOIP services. Vonage achieves this goal using next-generation mobile and desktop applications.

Vonage VOIP Overview: Everything You Need to Know!
​

Features
​
Some of the most prominent features provided by Vonage include call forwarding, caller ID, call waiting, call monitoring, call recording, do not disturb, visual voicemail, voicemail to email, video meetings, call announce, call blocking, call continuity, call hold, call park, and advanced call reporting. Apart from these features, Vonage customers also get access to Vonage App Center to use a series of third-party add-ons for business productivity at no additional charges.

Pricing
​
Vonage offers three different pricing plans: mobile, premium, and advanced. The mobile plan starts at $19.99 per user, the premium plan starts at $29.99 per user, and the progressive program begins at $39.99 per user. This pricing can be significantly lower depending upon the number of users a business requires and the contract length it chooses.

Apart from this, Vonage also offers a fourth custom plan to serve specific call centre needs. As this plan is geared toward businesses that have a higher volume of inbound and outbound calls or require more advanced features such as IVR, artificial intelligence, advanced call queues, etc., the pricing for this is provided by special requests only.
Good Read: What VOIP Phones work with Vonage in 2021?

​IP Phones
Vonage supports the latest IP Phones, and the most popular phone manufacturers in this category include Poly, Grandstream, and Yealink. While dozens of models can be purchased from Vonage or placed under their rental program, the most popular models that the customers choose are Poly VVX250, Poly VVX350, Yealink T54W, Yealink W60P, and the newer Yealink T33G. 

Interested in Vonage phone service? Here's what you need to know about Vonage business phone systems.

Contract Terms

​Vonage offers four contract types: month-to-month, 12-month, 24-month, and 36-month. The contract's pricing depends upon the contract length a business goes with, and usually, the pricing is better in the case of extended warranties. Vonage is one of the few service providers that offer free IP phones with a 36-month contract. Typically, the free telephones provided under this contract are Poly VVX250 and the Yealink T33G. 

Customer Service and Support
​
Vonage offers 24 hours support, but the level of the subsidy varies depending on the number of users or the number of fees or surcharges paid by the business in question. Thus, it is worth mentioning that obtaining contracts through authorized agents like Rich Technology Group can get the business's highest level of support, also known as Partner Support. This level of support is US-based and equipped to handle the most technical issues a company may encounter.

​Vonage was named the Service Provider of the Year during Rich Technology Group's annual VOIP Awards 2020 ceremony. Rich Technology Group also won Vonage President's Club award in 2020. It has been ranked in the top three service providers in the market. Thus, if you are looking for a feature-rich and cost-effective phone system, Vonage is an excellent option.

​If you like this article and are interested in learning more about Vonage, want a customized demo, or get access to special pricing, be sure to contact Rich Technology Group. Also, reach out to us first before you reach out to the service provider to avail special consulting and pricing. Our service is free, and the VOIP service providers pay us for referring them to new customers, so you have nothing to lose.