RingCentral vs Vonage Phone System Comparison

9/19/2023

Two popular options that often come up in discussions regarding business communication and collaboration tools are Vonage and RingCentral. These are the two of the leading providers of unified communications solutions, and while both have similarities, they differ in terms of the features and the types of businesses they serve best.

In this article, Rich Technology Group will cover Vonage vs. RingCentral, taking a closer look at who they are, how long they have been working, features, customer service, pricing, and much more.

Introduction to RingCentral vs. Vonage Phone System Comparison

Vonage and RingCentral serve businesses of all sizes. Both platforms offer a wide range of features, including VOIP calls, video conferencing, messaging, and collaboration tools, making it difficult to choose between them.

Vonage was founded in 1996 and is headquartered in Holmdel, New Jersey. It has been in business for a long time and has grown to serve more than 100,000 businesses worldwide. On the other hand, RingCentral was founded in 1999 and has established itself as a leader in the VOIP market.

With over two decades of experience, RingCentral has built a strong reputation and is trusted by businesses worldwide. Compared to Vonage, RingCentral boasts a large customer base, serving over 400,000 businesses globally.

RingCentral vs. Vonage Phone System Comparison

Feature Comparison

Vonage and RingCentral offer similar core features, including voice calls, messaging, and video conferencing. Both have excellent reliability and call quality, and both include a virtual receptionist. However, there are some differences between the two.

Vonage excels in providing a comprehensive cloud communication platform with an emphasis on voice capabilities. It offers advanced calling features, making it an excellent choice for businesses heavily relying on voice communication. Although RingCentral also offers up-to-the-mark calling quality, it emphasizes more on feature count and collaboration functionalities such as team messaging, file sharing, and task management.

Vonage integrates well with popular CRMs, but compared to RingCentral, it offers a lot less integration with third-party platforms. RingCentral surpasses the integration number with over 200 platforms for added flexibility, whereas Vonage provides more value in terms of customizations and add-ons on the platform.

Related: Vonage: Past, Present & Future w/ President, Reginald Scales

In terms of free calling and SMS, RingCentral covers U.S. and Canada, while Vonage extends its free calling service to include Mexico as well. However, when it comes to global coverage, RingCentral takes the lead by serving over 100 countries, whereas Vonage's reach extends to 60 countries only. Similarly, in terms of video conferencing capabilities, Vonage limits participants to a maximum of 25, whereas RingCentral allows for up to 100 participants, offering greater scalability for larger meetings.

Business Comparison

When considering business compatibility, both Vonage and RingCentral cater to businesses of all sizes, from small startups to large enterprises. However, their target audiences may differ.

Vonage's offerings are well-suited for businesses that prioritize calling, such as call centers or companies with heavy phone usage. Its advanced voice features, integrations, and customizations make it a valuable asset for organizations looking to enhance customer service and sales operations. An example of this can be growing SMBs who want to be sure they have clear, crisp calls.

Rich Technology Group has ranked Vonage as the top provider of 2022 because of their out-of-the-box solution, cost-effective services, and overall brand value. We have been closely working with Vonage for a long-time, and have strong connections and ties with them. Recently, Rich Technology Group has got the opportunity to interview Vonage’s COO Jay Bellissimo and Channel Chief Jim Regan. Checkout the complete article about Vonage: Up Close and Personal, w/ Vonage COO and Vonage Channel Chief.

RingCentral, on the other hand, is ideal for organizations needing high levels of call monitoring, automation, and collaboration. Its focus on collaboration tools makes it ideal for businesses that prioritize teamwork and collaboration across departments and remote teams.

A detailed comparison of the RingCentral and Vonage business phone systems.

Customer Service Comparison

Both RingCentral and Vonage offer live and online technical consultation, providing 24/7 support to their customers. However, RingCentral has more availability of real people to assist you. Additionally, It offers much more extensive online resources, including knowledge bases and community forums to troubleshoot problems.

Vonage, on the other hand, offers more options for support and guidance during the installation process. However, some users have reported mixed experiences regarding response times and issue resolution. So, for businesses needing more guidance, RingCentral is the go-to option.

Price Comparison

Vonage and RingCentral offer different pricing plans tailored to businesses of all sizes. Vonage's plans start at $19.99 per month, providing a more affordable option for budget-conscious businesses. In contrast, RingCentral starts at $39.99 per month but offers more comprehensive plans with a wider range of features.

Vonage's lower pricing can be attractive for businesses looking for a cost-effective communication solution. On the other hand, RingCentral's higher price point comes with added value, making it a preferred choice for larger businesses that require extensive features and integrations.

If you like this article and have some questions regarding Vonage or RingCentral, get in touch with Rich Technology Group. We provide free consultations and can provide you with custom demos and specialized pricing, so there is nothing to lose.