RingCentral VOIP Review 2023

5/3/2023

In a technological world where remote work and virtual communication are becoming the new normal, having a reliable and efficient communication system is essential for businesses to stay connected with their clients and employees. Whether a small startup or a large enterprise, you will require an excellent VOIP communication platform to carry out day-to-day tasks.

RingCentral, a cloud-based VOIP system, offers an all-in-one communication solution to help businesses streamline communication processes and boost productivity. With a comprehensive set of features and functionalities, including voice, messaging, video conferencing, and team collaboration tools, RingCentral has become a leading choice for businesses of all sizes. It offers a user-friendly interface and flexible pricing plans to customize communication systems for your needs.

In this article, Rich Technology Group provides a detailed review of RingCentral, including its major features, supported IP phones, pricing plans, and the industries and scenarios where it excels. Also, the pros and cons of the platform have been covered in detail to help you decide if it's the right choice for your business communication needs in 2023.

What is RingCentral? RingCentral VOIP Review 2023

What is RingCentral? RingCentral VOIP Review 2023- Image via Canva

RingCentral is a leading cloud-based VOIP system provider in the communication solutions industry for over two decades. Acting as a subsidiary of AT&T, the company was founded in 1999 and is headquartered in Belmont, California. Vlad Shmunis is RingCentral's CEO, and Vlad Vendrow is the CTO, and they have been leading the company since its beginning.

Under their leadership, RingCentral has grown into a billion-dollar business serving over 2 million users worldwide. Vlad Shmunis has been recognized for his contributions to the industry and has received several accolades, including the 2021 CEO World Award for Visionary CEO of the Year.

RingCentral's commitment to innovation and customer satisfaction has earned several industry awards in the last two years. In 2022, the company received the CRN Tech Innovator Award for Best Unified Communications/VOIP Solution.

In 2021, RingCentral was awarded the Frost & Sullivan Asia-Pacific Hosted IP Telephony and UCaaS Competitive Strategy Leadership Award, recognizing its leadership in the Asia-Pacific market. Additionally, RingCentral received the 2021 PCMag Business Choice Award for Best VoIP Service. Because RingCentral encapsulates many features and functionalities and holds high demand for Rich Technology Group's clientele, it was awarded the "Most Feature Rich Service" award in Rich Technology Group's annual VOIP award in 2022.

Is RingCentral office a good fit for your business? Watch this RingCentral 2023 review and decide for yourself!

Major features offered by RingCentral

RingCentral is the most feature-rich platform compared to any other major VOIP platform in the market. Jeff Winnet, the Vice President of RingCentral in North America, even confirmed to Rich Technology Group that the company adds new features to the platform on a regular monthly basis.

RingCentral caters to the diverse communication requirements of all business sizes with an extensive range of basic and advanced features. Some of its highly demanded features and services include a mobile app, desktop app, messaging, HD voice call, video conferencing, screen sharing, call recording, virtual voicemail, SMS and MMS marketing, auto-attendant, virtual voicemail, voicemail to email transcription, contact center solution, virtual faxing, virtual receptionist, team collaboration management, analytics and reporting, multi-level IVR, third-party API integration, and international calling.

In addition to this, a few other RingCentral's major calling features include call management, call routing, call screening, call blocking, call flip, call park, call queues, call logs, call forwarding, call transfer, call park, automated call geo routing, click-to-dial, and speed dial.

RingCentral also provides customer service, available 24/7, 365 days a year, but it may not be the best in the industry. Smaller accounts usually have access to outsourced customer service representatives. In comparison, larger accounts have access to US-based customer service representatives and project managers for up to six months during the start of a new account and implementation to ensure a smooth transition.

The list of features provided for RingCentral is not comprehensive, as the company offers numerous other features that could benefit a business. To explore all of RingCentral's offerings and identify which features are most suitable for your business's specific requirements, scheduling a discovery call or demo with Rich Technology Group is recommended.

RingCentral Supported IP Phones

Like features, RingCentral stands out in its impressive compatibility with a diverse range of IP phone manufacturers. Some major IP Phone brands supported by RingCentral include Poly, Yealink, Unify, Cisco, Snom, Grandstream, Avaya, and Mitel; therefore, businesses can choose from a wide selection of high-quality IP phones.

RingCentral supported major phone models for these brands, including the Poly VVX Series, Yealink T4 Series, Cisco 7800 and 8800 Series, Snom D785, Grandstream GXV Series, and Avaya J Series. Mitel also offers a range of IP phone models compatible with RingCentral, including the Mitel 6900 and 400 Series. This compatibility with various phone models ensures businesses can choose the most suitable and cost-effective option for their communication needs.

RingCentral does not offer free business phones with new agreements, unlike other providers. However, they make up for it by providing significant discounts on hardware. Rich Technology Group's experience working with various businesses has shown that discounts of up to 50% or more on IP phones can be availed, which can be cost-saving. However, it is important to note that the discount offered by RingCentral may vary based on the business type, the number of extensions required, and the agreed-upon contract term.

Must Read: RingCentral VOIP Phone System Review 2021

Industries and Scenarios where RingCentral Excels

RingCentral's VOIP solutions are versatile and can easily cater to the needs of various industries and company types. Based on Rich Technology Group's clientele and experience, it has been found that RingCentral works exceptionally well for small and mid-sized businesses, remote and distributed teams, the healthcare industry, the education sector, and retail and service industries.

RingCentral's robust mobile and desktop apps enable remote and distributed teams to stay connected, while its HIPAA-compliant communication platform is an excellent solution for the healthcare industry. RingCentral's video conferencing and virtual classroom features have proven highly effective for online learning and remote education. Its call routing and IVR features help retail and service businesses manage high call volumes efficiently. Therefore, RingCentral's flexibility, scalability, and feature-rich platform make it an excellent choice for businesses looking for a comprehensive communication solution.

RingCentral Pricing Plans

RingCentral Pricing Plans - Image via Canva

RingCentral VOIP can be availed at various pricing plans to suit businesses of different sizes and requirements. Its pricing plans are divided into Essentials, Standard, Premium, and Ultimate. The Essentials plan starts at $19.99 per user per month and includes essential features such as unlimited calls within the US and Canada, team messaging, and document sharing. The Standard plan starts at $27.99 per user per month and includes additional features such as video meetings with up to 100 participants and 24/7 customer support. The Premium plan starts at $34.99 per user per month and offers more advanced features such as automatic call recording, integrations with popular CRMs, and advanced analytics. The Ultimate plan is the most comprehensive, starting at $49.99 per user per month and offering all the Premium plan features with device status reports, custom app development, and a single sign-on feature.

Along with the selected plan, businesses can also select additional features such as international calling, toll-free numbers, and advanced contact center features for an additional cost. RingCentral's pricing plans are flexible, and businesses can choose to pay annually or on a month-to-month basis.

Pros and Cons

Pros

RingCentral is feature-rich. Apart from the basic message, text, and video communication, businesses can offer plenty of features to streamline their business process.
RingCentral provides a great amount of scalability. For a growing business, it can be advantageous as they can easily scale up and manage their customers without getting overburdened.
RingCentral offers great third-party API integration options thanks to its app gallery. Popular third-party applications such as Salesforce, Google Workspace, Microsoft Teams, and many others can be integrated easily to allow businesses to streamline their workflows and increase productivity.
RingCentral offers mobile and desktop apps for easier communication for businesses.

Cons

RingCentral's VOIP platform is more complex as compared to other providers. Therefore, it can be overwhelming for new users to grasp all the features simultaneously.
RingCentral's pricing plans are more expensive than other VOIP providers.
RingCentral does not offer free phones, unlike some of its competitors.
RingCentral offers plenty of features. However, there are limited customization options to tailor solutions to specific needs.

If you're interested in using RingCentral VOIP for your business, making an informed decision is important. That's where Rich Technology Group comes in. As a trusted partner of RingCentral, we can offer consultation, demos, and quotes with special pricing to help you choose the right solution for your business needs. Our team can provide you with all the necessary information and support without any cost to help you make the best decision. So, don't hesitate to reach out to us for help!

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