Poly CCX 400 IP Phone Review

Poly CCX 400 is a next-generation IP Phone supporting all the basic and advanced features needed for effective business communication. It supports great audio features and has a great design and reasonable footprint. In this article, Rich Technology Group is going to make unboxing and first impressions of this phone. Also, all the technical specifications, pros and cons, and price range for this phone are covered. 

Poly CCX 400 IP Phone Review

What We Like

• Poly CCX 400 IP Phone supports Android 9. It is a rumor that Poly is working on a new firmware that will allow users to install the respective mobile app from any of the main Ucas VoIP service providers directly on the phone. This means that the provisioning issues go out of the window if the firmware allows people to be able to install their direct VoIP service provider mobile app. The second biggest thing is that the user experience is the same for everybody so all the models will provide a consistent experience with the app. 
• Poly CCX 400 IP Phone has a great design. The CCX series in general is just next-level hardware in terms of quality, build, and look. 
• Poly CCX 400 IP Phone provides Power over Ethernet (PoE) support. 
• Poly CCX 400 IP Phone provides the multi-headset capability. It has a USB port and RJ-9 port so any of the headsets can be used.
• Poly CCX 400 IP Phone has a great price tag considering the features offered.

What We Don't Like

• Poly CCX 400 IP Phone does not provide built-in Wi-Fi and Bluetooth support.

Buy On Amazon

Buy On VOIP Supply

​In This Article

• What’s in the Box?
• First Impressions
• Microsoft Teams Support
• Interfaces
• Technical Specifications
• Final Verdict

Poly CCX 400 is a next-generation IP Phone supporting all the basic and advanced features needed for effective business communication. It supports great audio features and has a great design and reasonable footprint. In this article, Rich Technology Group is going to make unboxing and first impressions of this phone. Also, all the technical specifications, pros and cons, and price range for this phone are covered. 

What’s in the Box?
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Apart from the actual desk phone base itself, the Poly CCX 400 IP Phone box contains the quick start guide, warranty paperwork, 3 feet long CAT5E cable, Kickstand, Handset, Handset cable, and power supply.  

“Poly CCX 400 is a next-generation IP Phone supporting all the basic and advanced features needed for effective business communication”

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​First Impressions

Poly CCX 400 IP Phone has a great design and finishing. It is powered by Android 9 and offers a color-touch display. It is easy to provision and it supports Poly’s signature HD Voice. It has also got a speakerphone which is the entire bottom half of the base. As is the case with Poly’s CC series phones, there are no physical buttons on this phone. 

​Everything is touch-supported. Apart from the mute, volume up and down, and speakerphone touch buttons, Poly CCX 400 IP Phone has a virtual keyboard to be able to respond to the message, enter contacts, etc. 

Let's unbox & review the Poly CCX 400 IP phone, a Microsoft Teams compatible business phone powered by Android 9.

Microsoft Teams Support
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On starting, Poly CCX 400 IP Phone asks to choose a base profile. There are three options there named Generic, Skype for Business, and Microsoft Teams. Typically, IP Phone companies tend to manufacture separate IP Phones for different uses but Poly CCX 400 IP Phone can be generic which means it can be connected with any of the service providers of choice or it can be used with Skype for Business or Microsoft Teams. You can simply pick it from the profile menu.

You’re moving to Microsoft Teams but not every phone needs every feature. The CCX 400 delivers touchscreen performance at a lower price. Easy to deploy in common areas, lobbies or wall mounted (with optional wall mount bracket). This phone is PoE powered. Order optional power adapter if deployed without PoE or with Wi-Fi.

Interfaces
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On the back of the Poly CCX 400 IP Phone base, there is a key lock slot, 5V AC power plug, LAN Port in, Passthrough, RJ9 Headset Jack, and Port to connect handset cable. Also, this device supports Power over Ethernet (PoE). However, it is recommended to double-check the box for power supply if you get this from a third-party provider. 

On the side of the Poly CCX 400 IP Phone, there is one USB port that can be used for headset support or media storage. The kickstand can be used to adjust to two fixed angles. One angle gives a high view of the phone while the other one is a bit lower. 

Technical Specifications
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Poly CCX 400 is a gesture-based IP Phone that has a 5-inch multi-touch screen. The resolution on this phone is 720 by 1280 pixels with an aspect ratio of 9 by 16. It has an on-screen virtual keyboard and it also can change and control the screen saver. Finally, from the display point of view, it has a normal and a dark mode and it also has an adjustable font size selection.      

Poly CCX 400 IP Phone has a solid build and a sleek modern design and it is Poly’s next generation of IP Phone. This phone is wall-mountable but the kit has to be bought separately. Supporting a full-duplex speakerphone, it is multi-lingual so it can be set to different languages other than just English. Arabic, Chinese, Czech, Danish, Dutch, Japanese, Italian, German, and French are a few from the list. It is a bit surprising that Poly CCX 400 IP Phone does not support Bluetooth or Wi-Fi natively. However, an optional dongle or adaptor can be used for connectivity. 

Price

Depending upon where you get Poly CCX 400 IP Phone from, it goes for around $340. From various sources, its price fluctuates between $300 and $350 but if you get it from VOIP Supply, you may even get a discount. Some of the most popular VoIP service providers that supports Poly CCX IP phones include  RingCentral, Nextiva, Vonage, and Dialpad.

Final Verdict

Rich Technology Group would like to thank Poly for coordinating and sending this Phone for unboxing and review. Also, big thanks to our friends at VOIP supply for handling the shipping and logistics of this phone.
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If you are interested in getting this device or have any questions related to the product, get in touch with us. We provide free consultation and study your requirements to recommend the most suitable options. 

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