Rich Technology Group values and respects all the reputed services providers in the market but ultimately, RTG’s loyalty is to its viewers and readers.
Rich Technology Group values and respects all the reputed services providers in the market but ultimately, RTG’s loyalty is to its viewers and readers. Acting as a bridge between customers and VOIP service providers, we always try our best to look out for new services and uncover all the details.
Thus, in this article, we are mentioning some of the major pointers that VOIP service providers sometimes intentionally and oftentimes intentionally don’t tell you.
A lot of people reach Rich Technology Group to learn about the VOIP contract renewal details. Although the contract renewal procedure and key details differ from provider to provider, exactly what happens in the contract renewal is described in your quote agreement. Most service providers do not go out of their way to explain this detail because they assume that you have read all the documentation prior to signing the contract.
The most common occurrences after the contract renewal are month-to-month or auto-renewal of the same term you originally signed for. Thus, if you signed a 24 monthly agreement then your auto-renewal will extend for another 24 months once the end term of the initial contract is reached.
In some cases, the contract terms can be negotiated case of special scenarios. Because these minor details differ from provider to provider, just be sure to ask the service provider what will happen at the end of your term.
The stability of your internet and network connection is not a VOIP service provider’s problem. As the VOIP phone system is entirely dependent on an internet connection, a reliable and secure connection is necessary for streamlined communication. No VOIP service provider is legally obligated to monitor or assist your corporate internet infrastructure. Because of this, they assume that you understand the quality requirements of the internet service with VOIP to run business calls.
VOIP service providers will not explicitly care about the internal network so make sure that your internet is up and running and always stable. Also, to make sure you do not experience any issues with the phone system, most providers offer remote support to put the settings back on track.
Although it is rare, VOIP service providers do not perform the necessary checks to ensure that clients' phone numbers are portable with the new phone system. In these scenarios, what ends up happening is that you get stuck in a contract with the phone service that you cannot move your number to.
Make sure that you VOIP provider you work with perform thorough number porting verifications. Also, check whether your phone number is toll-free fax or not because service providers do not care about that in most cases.
Finally, ensure that you can keep your existing phone number, and don’t forget to run a portability check on any toll-free or fax numbers.
5 things VOIP service providers don't tell you oftentimes before you sign up!
Bad Customer Service
Acceptable customer support is the one that offers a real human being support by phone or another medium. Thus, you are able to get efficient customer service and technical assistance when you genuinely require help.
If you generally ask the service provider that whether you will get the support or not, they will simply say yes. In such cases, we recommend asking them specifically what level of support they can provide. You may not get call support and are only eligible for auto chat support or email support so enquire about it in detail.
Proper Internet Wiring
Proper Internet Wiring is on the list because most service providers assume that you have an entire office wired for Cat5 or Cat6 cabling. Service providers usually don’t ask about the necessary wiring for IP phones. They just assume that it is standard for every office and home office setup. Although it is true to some extent because they have become a standard in telecommunication, it is still a good idea to make sure that you have the right wiring for your phone system.
If you found this article helpful and are looking for a new phone system for your business, feel free to get in contact with us.
We represent all the major VOIP phone system service providers and internet providers and our consulting service is 100% free.
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