Vonage Desktop App Demo 2023

Rich Technology Group has been a huge advocate of Vonage because of its feature-rich services and products. They have outclassed business communication because of their top-notch mobile and desktop apps.

​In a recent interview conducted by Prince Rich, the CEO of Rich Technology, joined by Dwight Martin, a Solutions Engineer at Vonage  Group, an in-depth journey through the Vonage desktop application has been covered. Dwight provides insights and demonstrates the key features of the app. In this article, Rich Technology Group delves into the highlights of the demo, showcasing the capabilities and functionalities of the Vonage Desktop App.

Vonage

​Vonage is a global unified communications solutions provider, offering services to businesses of all sizes. While many may remember Vonage from its residential days, the company has shifted its primary focus to the business realm over the last decade, catering to the needs of small, medium-sized, and even enterprise-level businesses.

Basic Features of the Vonage Desktop App

Vonage Desktop App Demo 2023

​The Vonage desktop app is designed to be a one-stop solution for business communications. It offers access to various communication channels, including voice calls, voicemail, SMS, and collaboration tools. In addition, the app seamlessly integrates with Vonage Meetings, their conferencing solution.
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The basic dial-pad within the application allows users to initiate calls in several ways. Users can start a new call by clicking on the plus icon, bringing up a dial pad to dial any phone number. The contacts icon provides access to favorite contacts and the corporate directory for easy call initiation. Check out our in-depth review of Vonage 2023.

Call History and Notifications

The call history feature is easily accessible within the app. As we discussed in our previous article on Top 10 Vonage Features in 2023, what many Vonage customers find valuable is call announcement. With this feature, you can customize how incoming calls are announced, allowing you to screen calls and prioritize your responses based on who is calling. Users can view their call history by clicking on the "calls" tab. What's noteworthy is the built-in notification system, which informs users of missed calls and voicemail messages, ensuring that no communication goes unnoticed.

Managing Audio and Recording Calls

Managing Audio and Recording Calls

​The app offers comprehensive control over audio settings. Users can manage their audio devices, selecting microphones and speakers enabling personalized audio configurations. Vonage also provides call recording options. Administrators can set rules for call recording, and users have the ability to record their own calls. These recordings can be accessed and managed in the "My recordings" section of the app.

LIVE expert demo of the Vonage business desktop app for 2023!

​Contact Management

​Contact Management- Vonage Desktop App

​One of the standout features of the Vonage desktop app is its contact management capabilities. Users can maintain company contacts, essentially creating an internal directory of colleagues. Furthermore, they can import external contacts that are personal to them, providing a clear separation between personal and professional contacts.
What's even more impressive is the synchronization feature. Contacts shared from the mobile app are available on the desktop app, and if your business uses platforms like Salesforce or Office 365, contact synchronization with these systems is also possible.

Text Messaging and Business Inbox

Vonage- Text Messaging and Business Inbox

​Text messaging, including SMS and MMS, has become a crucial part of business communication. The Vonage desktop app makes text messaging easy and efficient. Users can initiate text messages from their direct dial number. However, the Business Inbox feature takes this a step further. It allows businesses to provision marketing numbers for text messaging, expanding the scope of communication options.

​Desktop vs. Mobile App

​Desktop vs. Mobile App

​While both apps offer a familiar user interface and experience, the desktop app takes advantage of the extended real estate of a computer screen. Notable features like the call dashboard, which displays real-time active calls and their duration, are exclusive to the desktop version. This feature is particularly useful in environments where managing call queues is essential.

Related Article: Vonage Mobile App Demo 2023


Rich Technology Group extends gratitude to Dwight Martyn for sharing insights on this innovative app. If you have any questions or require further information, please don't hesitate to reach out. We offer free consultations, as our services are funded by the service providers themselves, ensuring impartial guidance and support.

​Insights:

​Vonage was named the Service Provider of the Year during Rich Technology Group's annual Ceremony of VOIP Awards 2020. Also, Vonage won the Best Customer Service Award in Voip Awards 2021, ceremony and also won the ​Best Value Service Award in 2022 respectively. Rich Technology Group also won the Vonage President's Club award in 2020. It has been ranked in the top three service providers in the market. Thus, if you are looking for a feature-rich and cost-effective phone system, Vonage is an excellent option.
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​If you like this article and are interested in learning more about Vonage, want a customized demo, or get access to special pricing, be sure to contact Rich Technology Group. Also, reach out to us first before you reach out to the service provider to avail of special consulting and pricing. Our service is free, and the VOIP service providers pay us to refer them to new customers, so you have nothing to lose.