As businesses continue to adapt to the changing landscape of work, having reliable communication systems in place is becoming increasingly important. One such system is Vonage which offers a range of features designed to enhance communication for businesses of all sizes.
With Vonage's extensive list of essential features, it has become a go-to choice for businesses looking to improve their communication systems and, ultimately, their overall reputation.
In this article, we will explore the top 10 features of Vonage's phone service for 2023 that can help businesses enhance their communications and connect more effectively with their customers and team members.
10. Selective Call Blocking- Top 10 Vonage Features in 2023
Do you often find yourself bombarded with unwanted calls from persistent callers despite your efforts to block them? If so, selective call blocking is an invaluable feature that can come to your rescue.
Vonage offers this feature, allowing you to block any unwanted caller from your previous call history selectively. However, it's important to note that blocking numbers solely through your IP phone will only block calls on the device level. For complete protection, it's recommended that you block calls through the Vonage Mobile App ( Android/ iPhone), Desktop App, or Vonage admin portal.
Additionally, if you accidentally block contact or wish to unblock them later, Vonage provides an easy solution. You can access your block list via the admin portal and quickly re-enable calling for any of those contacts in the list. With these tips, you can easily enjoy complete control over your incoming calls and manage your call history.
9. Vonage Team Messaging
One of the lesser-known but useful features of the Vonage phone service is its internal messaging system. While it may not be at the top of every customer's wishlist, there are situations where private conversations with team members are necessary.
This feature allows for secure internal communication and completely segregates messages between you and your colleagues from external text messages with customers and other contacts. Whether it's discussing sensitive information or collaborating on a project, the internal messaging system provides a convenient and secure way to communicate with your team.
8. Vonage Call Announce
One of the key features that many Vonage customers find valuable is call announcement. With this feature, you can customize how incoming calls are announced, allowing you to screen calls and prioritize your responses based on who is calling.
This can be particularly helpful for businesses that receive a high volume of calls or those who want to maintain a professional image by knowing who is calling before answering. With the caller ID announcement feature, you can stay informed and control your incoming calls, making it an essential tool for any modern business.
7. Voicemail to Email
Vonage's voicemail-to-email feature is a game changer for businesses. With Vonage's business service, voicemails are left on your extension and sent to your email in the form of an MP3 file. This means you can access your voicemail messages anywhere, anytime, on any device.
Whether you're on the go, working remotely, or prefer to check your messages on your computer, the voicemail-to-email feature ensures you never miss an important message again.
Here are the TOP 10 most popular Vonage business features in 2023!
6. Vonage Paging Groups
Vonage's paging group feature is a game-changer for team communication. Instead of dialing personal phone numbers or waiting for an email response, the paging group feature allows team members to communicate quickly and effectively with just a button.
Whether you need to reach an individual or an entire group, Vonage's system is designed to streamline your team communication by enabling you to instantly page and speak with them. The paging group feature is especially useful in emergencies when you need to relay critical information to your team quickly without placing a phone call.
5. Vonage Desktop App
Desktop apps are becoming increasingly popular as the world shifts towards remote work. Vonage is no exception, providing a robust desktop app essential for many businesses. This app allows you to easily make and receive calls, view call history, and manage voicemails from your computer.
All you need is a headset and an internet connection to have a full-fledged phone system at your fingertips, no matter where you are. So whether you're working from home or in a remote location, you can easily stay connected with your team and customers.
4. Vonage Meetings
Video conferencing has become a critical tool for businesses, especially in recent times with remote work becoming more common. Vonage has recognized this need and offers free video meeting software to all its customers. One of the biggest advantages of this software is that it is not limited to only Vonage customers. Participants can join Vonage meetings at any time, from anywhere.
Moreover, Vonage has recently significantly upgraded the meetings platform, removing previous limitations. Vonage meetings now allow up to 24 video meeting participants and up to 200 audio participants, all of which are included for every single Vonage business account. This feature is incredibly valuable for businesses that need to hold virtual meetings with team members, clients, or stakeholders.
3. Vonage Business Inbox
Business Inbox is a key feature of Vonage's phone service that allows you to text back and forth from your business's main number. This feature may seem basic, but it's surprising that many providers do not offer it. With Business Inbox, you can seamlessly communicate with clients and contacts who prefer to send text messages for inquiries or additional information without using a personal phone number.
This feature helps you provide better customer service and improves your business's reputation by being available on the customer's preferred communication platform.
2. Visual Call Park
Vonage call park is a unique and valuable feature that differentiates it from many other service providers. Call park is a popular feature many businesses switching from older PBX phone systems are used to and cannot live without. With Vonage's call park, you can easily park a call and let your staff know there's a call waiting for them on a specific line.
This feature can be difficult to implement on newer hosted voicemail IP phone systems, but Vonage has offered it to its customers seamlessly. So, you can enjoy the benefits of this old-school feature on newer Vonage platforms while taking advantage of cutting-edge features.
1. Vonage Mobile App
In today's world, having a feature-rich and reliable mobile app is crucial for anyone constantly on the go or working from home. The Vonage app boasts a sleek interface and is incredibly lightweight and responsive based on user experience. Best of all, the Vonage app is free and included for every user with an extension in your business.
Checkout: Vonage Business Cloud Mobile App 2020 Review
As a regular partner of Vonage, Rich Technology Group can help you get personalized demos and set up private virtual meetings with their experts and engineers to answer any questions and determine if Vonage is a good fit for your business. Additionally, we can provide access to special discounts at Vonage, so contact us first if you are interested.
Vonage was named the Service Provider of the Year during Rich Technology Group's annual Ceremony of VOIP Awards 2020. Also Vonage won the Best Customer Service Award in Voip Awards 2021, ceremony and also won the Best Value Service Award in 2022 respectively. Rich Technology Group also won Vonage President's Club award in 2020. It has been ranked in the top three service providers in the market. Thus, if you are looking for a feature-rich and cost-effective phone system, Vonage is an excellent option.
If you like this article and are interested in learning more about Vonage, want a customized demo, or get access to special pricing, be sure to contact Rich Technology Group. Also, reach out to us first before you reach out to the service provider to avail special consulting and pricing. Our service is free, and the VOIP service providers pay us for referring them to new customers, so you have nothing to lose.
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