This is an in-depth review of Zoom Phone System 2021. Learn about the exclusive features, pricing, functionalities, and other details in this entire post.
Learn about the exclusive features, review, pricing, functionalities, and other details in this article. To clarify, the Zoom Phone System can be regarded as among the powerful VOIP platforms; because of its features and all-around capability.
It provides its popular meeting platform and other things, and it can be a preferred choice for small or medium-sized businesses. This review article is covered the pros, cons, pricing details, and other vital elements to help you make an informed business decision.
Venturing into the market as a video conferencing company in 2011, Zoom is relatively younger than its other VOIP competitors. As it has gained a lot of popularity and hype over the years; it has become a standard video conferencing platform; that all VOIP services look forward to.
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Zoom’s headquarter lies in San Jose, California, and its estimated revenue is approximately $2.6 billion. Because of its acceptance in the academic and business world over the last two years; its revenue percentage has increased 326 times over the previous year. Certainly, it is expected to grow even more soon.
Zoom Phone Features:
Zoom VOIP System contains various features such as mobile app, desktop app, MMS support, toll-free number, unlimited auto-attendance, voicemail transcription, voicemail to email, and international calling. Most importantly, in other VOIP platforms, voicemail transcription is an add-on feature; but it is already incorporated in Zoom's default package.
Also, Zoom provides unlimited international calling for up to 40 countries. So it quite an economic trait depending upon the country you are based in. Many other VOIP platforms appraise and look up its unified and consistent experience; as it acts as a standard service for virtual meetings. It also provides a stable infrastructure and functioning; to sum up, it can be easily integrated with all the major platforms.
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Zoom Phone and HIPAA
Zoom is a HIPAA compliant VOIP Platform in the age where telehealth is a significant thing. It integrates seamlessly with Zoom video conferencing, but it does not include a video meetings package in all of its regular extensions; compared to other VOIP platforms that offer free video meetings.
In case you want seamless video conferencing, you have to pay more for a higher-level package. As Zoom has just started as a VOIP service in the open market, it does lack a lot of intermediate to advanced features; on the basic package. Because of the average mobile and desktop app, many people tend to move towards other services.
In contrast to other VOIP platforms, Zoom's customer service and support are also non-existent. Likewise, no matter which plans you go with; you might have to face difficulty while getting set up, assistance, FAQs, and Web Knowledgebase. Moreover, the quoting price takes around two weeks, so this downtime can negatively impact if you are not too technical.
Zoom provides support for Polycom, Yealink, and even less popular IP phones such as Audio Codes. It also assists Analog and cyber data intercom equipment; so you can connect intercom ATAs in Zoom call platforms to communicate over older analog and paging systems.
Price of Zoom Phone
When it comes to pricing, Zoom does not provide room for negotiation. Its monthly pricing can be slightly high, typically ranging from around $25 to $35 per extension. Meanwhile, it starts at about $8 per month per user; but it can get up to to $30 per month per user; depending upon the level you get. In the same vein, there are a total of 3 packages; pro plan, premium plan, and enterprise plan; starting at $25, $29, and $35 per month per user or extension, respectively.
Moreover, the call centre bundle is different from these plans. Compared to other VOIP platforms that charge $15 for metered connections, Zoom provides a very market-competitive $8 per extension price. As a result, it can also be appropriately incorporated in parking decks, front lobbies, bank booths, etc.
To wrap this up, we can say that if price and support is the determining factor for your ideal VOIP service; Zoom may not be the best choice. But if you rely a lot on international calling and want to integrate the platform flawlessly; it can be a top choice.
What We Offer:
Because of the opportunity constraints of Zoom System, we can offer you our service if your business requires more than five extensions or users. As we represent Zoom directly, you can get in touch with us regarding any additional technical information. Moreover, we can also help you get the price quote and demo of the system without any cost.
For more information about Rich Technology Group, or to receive free assistance in finding the best deals on business phone systems and business internet service plans visit our website at: http://www.richtechnologygroup.com or call us at 804-767-2136 We represent ALL nationwide service providers and our consulting service is absolutely FREE! Follow & Engage with us on Twitter.
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