Zoom Phone Overview. Everything you Need to Know!

This article covers the end-to-end details of Zoom Phone Overview, including the features, pricing, contract terms, and IP phone compatibility. 

​This article covers the end-to-end details of Zoom Phone Overview, including the features, pricing, contract terms, and IP phone compatibility. Founded in San Jose, Zoom Video Communications Incorporated provides Voice over IP product called Zoom Phone. It came out in January 2019, around three years old. 

Features

Some of the most prominent features that the Zoom Phone includes are:

• Mobile app
• Desktop app
• Call Transfer
• Call Forwarding
• Voicemail
• Call Recording
• CRM Integration
• Call Blocking
• Call Delegation
• Call Hold
• Elevate to Meeting
• Call Listen and Monitor
• Call Whisper
• Call Barge
• Call Park
• Shared Line Appearance
• Call Groups and much more.

Zoom also offers business application integration with popular software such as Slack, Google Workspace, Microsoft Dynamics 365, Microsoft Teams, Zendesk, etc.  

Pricing

​​Zoom Phone offers three different base plans and pricing: Metered, Unlimited, and Pro. Metered plan starts at $10 per month per user and allows you to pay as you go. Thus, a user only pays for the incoming and outgoing call minutes. The Unlimited plan starts at $15 per month per user, and it includes unlimited incoming and outgoing calls within the USA and Canada. Finally, the Zoom Phone Pro Plan, also known as Pro Global Select, is $20 per month per user.

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In addition to maintaining all the same features and no restrictions for calling to the US and Canada, the Pro plan includes a local international number and international fee-free calling to one country of choice. Subsequently, this means that a business can choose one of 40 available countries with a local number presence to allow unlimited calling for customers overseas. In addition, if another call is required to more than one foreign country, Zoom offers competitive priced additional add-ons to add different regions. 

Contract Terms

​Zoom offers month-to-month, 12-month, 24-month, and 36-month contract terms. While a user is free to choose the one that best fits the business requirements, Rich Technology Group consistently found that most customers select 24-month and 36-month contracts. Due to the fact that Zoom provides much aggressive pricing and offers more frills and benefits to clients on higher contact terms which are typically the case with most Voiceover IP service providers. 

A quick overview of the Zoom Phone VOIP phone system and what you need to know:

​IP Phone Compatibility

​Some of the IP phones compatible with Zoom include Poly, Yealink, Cisco, and Audio Codes; Zoom offers its IP phones as well; however, they are rentals only. This means that users cannot buy the phones outright from Zoom but only have them on a permanent rental agreement. So, a minimal extra fee per user is charged for the user who wishes to have an IP phone.

Zoom Phone Overview

​Zoom rental phones are entirely covered; so if they malfunction or go to the end of life, Zoom will replace that phone with the equivalent latest; most excellent version even reconnect and configure it to the phone system at no additional charge or cost. However, with this, a business can bring its phones and buy IP phones outright from another source. Moreover, the only thing is that a user cannot purchase Zoom phones as they are not for retail. This Zoom phone overview was for your information, so if a business prefers some other phone from a third-party source such as VOIP Supply or Amazon, it is a choice. 

An important note to consider in terms of Zoom phone overview is that they are entirely separate from Zoom Video Meetings. Rich Technology Group encounters customers all the time who want to consolidate Zoom’s award-winning video conferencing software and Zoom Phone into the same solution or invoice. Despite the fact, they are two separate entities, Zoom United can be availed to fill this gap. Zoom includes a 15% discount when consolidating the two packages and solutions. 

Wrap Up

​If you like this article and want our help in discovering if Zoom phone is a good fit for your business, contact Rich Technology Group. We can assist you in finding out which pricing plan makes the most sense for your business and even connect you up with our dedicated Zoom Phone representative at Zoom so contact us first before you reach out to Zoom directly. Also, our consulting service is 100% free, so you have absolutely nothing to lose.