If you're looking for a business phone system, you've likely encountered Vonage and Nextiva. Both companies offer cloud-based VOIP solutions to help your team communicate and collaborate more effectively. But the question is, which is right for your business?
If you're looking for a business phone system, you've likely encountered Vonage and Nextiva. Both companies offer cloud-based VOIP solutions to help your team communicate and collaborate more effectively. But the question is, which is right for your business? In this article, Rich Technology Group has provided a detailed comparison between Vonage and Nextiva, taking a closer look at who they are, how long they have been working, features, customer service, pricing, and much more.
Vonage was founded in 2001 and is headquartered in Holmdel, New Jersey. They offer a range of business communication solutions, including voice, messaging, and video conferencing. It has been in business for over 20 years and has grown to serve more than 120,000 customers worldwide. Read more about Vonage VOIP Review 2023 here.
Nextiva, on the other hand, was founded in 2006 in Scottsdale, Arizona, and is a slightly newer addition to the business phone systems market than Vonage. However, the company has grown rapidly in recent years and now offers a comprehensive suite of features. Nextiva has grown to serve over 150,000 businesses worldwide, which is a lot more than Vonage.
Checkout: Nextiva VOIP Review 2023
Features - Vonage vs. Nextiva Phone System Comparison
Regarding international calling, Vonage covers over 60 countries, while Nextiva extends the list up to 100 countries, so for businesses that need to place international calls to a larger number of foreign countries, Nextiva may be the ideal choice.
Both Vonage and Nextiva offer toll-free calling and virtual fax; however, Vonage offers this only as an additional cost add-on while Nextiva includes a FREE virtual fax and toll-free number for all organizations on a business plan.
In regards to video conferencing capabilities, this is FREE and included for all Vonage and Nextiva platform platform users on a business plan. By comparison, Nextiva's video conferencing solution allows up to 100 participants in a video call, while Vonage Meetings only offers up to 25 maximum video participants.
Regarding team communication, Nextiva provides a team messaging feature that facilitates real-time communication among team members. In contrast, Vonage also offers Team Messaging that boasts the ability to message your team from anywhere as long as you have access to the Vonage mobile app or Vonage desktop application.
Auto-attendants, call forwarding, call recording, call screening, and call queuing are some of the major features available in both Vonage and Nextiva's services. These features allow users to automate call answering, forward calls to other numbers, record calls, screen incoming calls, and enable callers to wait in a queue to speak with customer service representatives.
On the flip side, what you may not know is that Salesforce is the most popular CRM system in the world. We have seen that most companies, especially call centers, favor Vonage's CRM integration with Salesforce over Nextiva's Salesforce integration experience.
Every business's Salesforce CRM integration requirements are different and we recommend first seeing a detailed demo of Nextiva & Vonage's solution for Salesforce CRM respectively so you can better decide who's integration solution is going to be best for your needs.
Auto-attendants, call forwarding, call recording, call screening, and call queuing are some of the basic to advanced features available in both Vonage and Nextiva's services. However, there are plenty of differences in terms of platform usage, user interface, and ease-to-use so seeing a demo of the features in action first is my ideal recommendation.
And while we are on the subject of ease of use, here at Rich Technology Group, we have consistently found that most users find Vonage's system on the basic and intermediate to advanced levels considerably easier to navigate than Nextiva - Even for someone who may not be the most tech-savvy member in your organization. So, if you're looking for an extremely user-friendly phone system, then we HIGHLY recommend Vonage!
Vonage and Nextiva cater to businesses of all sizes, from small startups to large enterprises. However, unlike Vonage, NextivaONE has the ability to create an all-in-one environment, whereas users may not need to rely on other 3rd party software to get the same tasks done.
While we believe that Nextiva's offering is better poised for businesses who rely heavily on customer relationships, Vonage's focus on voice communication and basic to advanced call routing options, in our opinion, it makes it a better choice for businesses that prioritize phone calls and require more specific call handling capabilities.
Therefore, Nextiva is more suitable for companies that want a complete system, while Vonage is more suitable for companies that rely heavily on calling.
Customer Service Comparison
Although both providers offer 24/7 customer support, Nextiva has a reputation for being more responsive and helpful. It's also important to note that Nextiva does not have a minimum seat count or billing requirement regarding the availability of live phone support, whereas Vonage does.
With regard to Vonage, phone support is ONLY available to active customers who meet a specific monthly billing amount or signed up through an authorized partner, such as Rich Technology Group.
Nextiva also offers a dedicated account manager for each customer, regardless of size, while Vonage typically only offers this for larger accounts with more than 15-20 extensions or more!
Our viewers have consistently reported that Nextiva is more responsive to customer inquiries and is more likely to resolve customer issues quicker in comparison to that of Vonage.
Ultimately, the best way to decide which provider has better customer service is to try both and see which one you prefer.
Both Vonage and Nextiva offer free trials, so you can try their services before you commit to a plan.
A 2023 comparison of the Vonage and Nextiva business phone systems!
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