"VOIP Awards 2022 is the premier event for the voice-over internet protocol (VoIP) industry. Contact us as we recognize and honor the top companies and individuals driving innovation and excellence in the field."
2022 has been an interesting year in the business, telephone, and internet. A lot of corporate companies were acquired, one of the worst economic downturns came late in the year, which led to record employee layoffs, and several VoIP phone packages and plans were released for the customer base.
Nevertheless, the best names in the VoIP phone services and hardware thrived by allowing customers to run their businesses more efficiently. These VoIP brands have provided effective communication platforms to businesses and paved the way for newer and better technology for the years to come.
In this article, Rich Technology Group highlights the service providers and manufacturers that have displayed excellence and cutting-edge technical feasibility throughout 2022. Divided into categories, the most prominent service providers and manufacturers are awarded based on their best features below.
Table of Contents
Best Contact Center- VOIP Awards 2022
The Best Contact Center award is one of the most highly coveted titles at the VOIP Awards 2022. This award recognizes the top contact center that has demonstrated excellence in customer service and support using VoIP technology.
The contact center industry has undergone significant changes recently, with many companies moving to VoIP solutions to improve efficiency and reduce costs. The best contact center is one of the most sophisticated awards because smooth and persistent communication for call centers requires a lot of effort. This involves the right mix of features, artificial intelligence, automation, and competitive price, which can be a major factor as call center solutions could be more economical.
Rich Technology Group says the best contact center award goes to Dialpad. Over the previous year, Rich Technology Group has worked with dozens of clients seeking viable contact center solutions for their call center needs. Most of the customer base in the list preferred Dialpad, and this is because of Dialpad's amazing Artificial Intelligence coupled with advanced real-time call transcription capabilities. Although Dialpad is not the most competitive when it comes to price, this has kept our viewers from signing the dotted line because of the powerful Dialpad's AI solutions.
Best Value Service
In VOIP phone services and business phone hardware, it is evident that you get what you pay for. Therefore, an economical service only sometimes means the best deals in the business. However, some providers can offer a world-class solution at a price that just about any business can get behind.
The Best Value Service award at the VOIP Awards 2022 recognizes the VoIP service provider that offers the best value to its customers. This award is given to the service provider that delivers high-quality service at an affordable price point.
In the highly competitive VoIP industry, it can be difficult for consumers to determine which service providers offer the best value for their money. The Best Value Service award helps to highlight those providers that are able to balance quality and affordability in their offerings.
Rich Technology Group says this best value service award goes to Vonage. Vonage has consistently been a top seller with RTG viewers regardless of budget, size, or industry. By consistently offering the cream of the crop high-level business feature solutions, Vonage has hit this mark. Irrespective of the number of extensions, it comes at a competitive price without sacrificing the features or frills.
Most Feature Rich Service
The number of features a service provider provides matters much based on the business type. Thus, this award encapsulates the number of features baked into a package without extra charge.
For Rich Technology Group, the deserving candidate for this award is RingCentral. RingCentral does not only boast that they have the most features but even the most out-of-the-box APIs available for their users. Rich Technology Group had the pleasure of interviewing RingCentral's current vice president, who confirmed that they add new features to their platform on almost a monthly regular basis.
Best Customer Service
After signing a contract, the usual case is that the VoIP phone services are only as good as the availability or lack of customer service. However, there are a few exceptions to this bad practice.
Rich Technology Group awards the best customer service to Nextiva. Throughout the trying economic events of 2022, Rich technology Group has seen many changes in the industry that have compelled many VoIP service providers to scale back on customer service methods and personnel. This has been different with Nextiva. Their CEO, Thomas Gorny, has openly been seen on LinkedIn sharing how Nextiva competitors have been scaling back on customer service and employing strange or unorthodox strategies to stimulate the human side of customer service and support. Thus, Nextiva has been investing a lot into the customer service experience for their clients, and Rich Technology Group highly regards this customer-centric strategy.
VOIP Awards 2022 showcases the Best VOIP Service Providers & Hardware of 2022. Hosted by Rich Technology Group. Special thanks to VOIP Supply!
Best VoIP Headset
We all have the pandemic to thank for providing a technological revolution in which working remotely has evolved so much. The good quality headsets have not only made video and audio meetings easy but have drastically improved employees' productivity. Over the past year, Rich Technology Group had the pleasure of reviewing several headsets ranging from great designs to extremely innovative products in terms of approach.
The award for the best headset goes to Poly Voyager Focus 2 for 2022. The two major reasons for Poly Voyager Focus 2 to stand out in the race include noise cancellation and great quality of media playback. So, working silently or shielding your callers from external noise has become easier than ever.
The headsets providing the best noise cancellation for phone calls and video meetings achieve this by greatly sacrificing the sound output and quality capabilities. This is not the case with the Poly Voyager Focus 2. Rich Technology Group thoroughly tested this and found that the Poly Voyager Focus 2's media playback quality is far better than that of other well-known players in the headset world, such as Lightner, Yealink, and many more; therefore, this one catches the most attention.
VOIP Service Provider of the Year
Rich Technology Group has repeatedly mentioned that many VoIP service providers have gone above and beyond to provide cutting-edge services such as customer service, technical features, support, etc. However, there are many cases of customer dissatisfaction which ultimately leads to contract cancellations.
Nextiva paid attention to this issue and decided to boost customer service by investing much more in the customer experience. This has been a major factor for Nextiva to win the VoIP service provider of the year award for 2022. Rich Technology Group is among the first to hear if a VoIP service provider's customer service is lacking or non-existent. Regarding Nextiva, Rich Technology Group has seen very few contract terminations from the Nextiva team throughout 2022.
The second reason Nextiva is taking home the prize is because of technological innovation. Nextiva was looking to find a way to connect all business communication applications in one software communication platform in an attempt to not only optimize the usability and workload but create better relationships with clients and contact centers. To achieve this objective, they launched NextivaONE, which has been an excellent addition to the list of Nextiva products and is on the verge of revolutionizing business communication.
Rich Technology Group would like to thank their friends at VoIP supply for sending all things VoIP-related hardware and equipment. If you have questions or feedback regarding any VoIP service provider or want a quote or demo, get in touch with Rich Technology Group. We provide a free consultation, so there is nothing to lose.
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