POLY Factory Tour! How It's Made Will Surprise You!

4/11/2023

Take a fascinating journey through the POLY factory and discover how Poly products are made. You'll be surprised by the processes that go into crafting each item. Read the complete article here.

POLY Factory Tour! How It's Made Will Surprise You! (Image credit: RichTechnologyGroup via Youtube)

Rich Technology Group's commitment and excellence go beyond just the VOIP service offered. RTG prioritizes building strong partnerships with industry leaders like Poly, who share our innovation, reliability, and customer satisfaction values. Through this collaboration with Poly, customers have optimized their communication services easily and efficiently. Also, RTG can offer customers the latest VOIP technology backed by the expertise and experience of one of the most respected names in the industry.

Image Credit: Poly via Poly

BIG NEWS!

Recently, Prince Rich, the CEO of Rich Technology Group, was granted a special invitation to visit the Poly manufacturing plant in Tijuana, Mexico.

During his visit, Prince Rich gained a firsthand understanding of the highly complex processes involved in building a product from scratch to reach end users. This article covers all these details, including PLAMEX Poly's main areas, processes, and employee facilities.

PLAMEX Poly Main Lobby

In this POLY Factory Tour, The main lobby showcases the company's major accomplishments and history as the entry point into Poly's factory.

PLAMEX Poly Main Lobby

Poly Headset Model worn by Neil Armstrong during the 1969 NASA Moon landing

The area features notable items, including the patented Poly Headset Model worn by Neil Armstrong during the 1969 NASA Moon landing, which serves as a testament to Poly's pedigree and contribution to technological advancements.

Poly Headset Model worn by Neil Armstrong during the 1969 NASA Moon landing

Acquisition of Poly by HP

Upon entering the main lobby, visitors are greeted by a photo wall showcasing the Poly and HP branding. This display symbolizes the acquisition of Poly by HP and how the two companies are working together to create the best possible solutions for their customers.

Acquisition of Poly by HP

Additionally, the main lobby features a trophy case displaying Poly's achievements, including the "Best Place to Work" award the company has earned six times in a row. This recognition speaks to the company's commitment to creating a positive work environment and promoting employee satisfaction.

Poly Awarded Best Place to Work - Plamex

Overall, the main lobby is a testament to Poly's commitment to excellence, innovation, and collaboration. It highlights the company's rich history and continued dedication to providing exceptional products and services to its customers while promoting a positive work culture for its employees.

Poly’s Manufacturing Strategy

Poly has a manufacturing Strategy board at the entrance of its main factory working area to ensure the safety and efficiency of its production processes. This board highlights Poly's metrics for measuring growth, emphasizing the company's strong vision and mission to create the best products. The board also outlines how people, optimization, efficiency, and quality work together to achieve this goal.

In addition to the Manufacturing Strategy board, Poly has multiple other boards that depict how metrics and processes are checked and adjusted daily to maintain peak production efficiency. Section banners identify each manufacturing facility section, including Contact Center Headsets, USB Headsets, Bluetooth Headsets, and DECT Wireless Headsets. Section 1 focuses on wired technology, while the other sections handle wireless phones, conference phones, and other types of manufacturing.

How many employees does Poly’s PLAMEX facility incorporate?

How many employees does Poly’s PLAMEX facility incorporate

Poly's PLAMEX facility employs around 2500 employees during the peak season, with a full capacity of 5000 people. In this POLY Factory Tour, we discovered that the company works flexibly to handle all its services and adjusts its workforce accordingly. This flexibility allows Poly to efficiently manage its production processes and ensure the highest quality of its products.

Employee Training Development Plan

Poly's manufacturing process is largely manual, as you can see in the video of POLY Factory Tour, with significant handwork involved. To ensure high-quality products, the company strongly emphasizes training and provides dedicated training rooms for its employees. The main reason behind this is Poly believes that consistent training is essential for maintaining streamlined product quality.

Soldering is a critical part of the product manufacturing process and requires intensive training due to the small components involved. For this reason, Poly has provided special stations for soldering training. These stations help employees develop the skills and abilities to perform this intricate task precisely.
The assembly lines can also be moved or rearranged in at least 24 hours to accommodate changing production needs. This level of adaptability allows Poly to respond quickly to market demands and ensure the highest quality of its products.

Poly’s Product Testing and Automation

Poly ensures that all its products undergo rigorous testing to guarantee sound signal, responsiveness, and overall functionality. To perform automated testing, Poly integrates its equipment with industrial-scale machinery. The company also conducts electrical tests, sound and frequency tests, mechanical tests, and stress tests in dedicated laboratories located within the factory area.

Poly believes in a comprehensive approach to testing to ensure that all of its products meet the highest quality standards. Everything in the testing process is linked to creating a seamless and effective testing environment. By testing all of its products in-house, Poly can ensure that each item is thoroughly checked and meets the company's quality standards before it is released to customers.

Poly’s Packaging and Assembly Line

PLAMEX, Poly's manufacturing facility, is committed to reducing its energy footprint by utilizing solar panels to power 20% of the factory. A large facility area is covered with solar panels to generate clean energy. Additionally, Poly is building a new line in the center of the production area to automate and semi-automate lines, particularly for the Poly VVX series IP phones. The previous manual production process is being replaced with automated solutions to increase production speed.

Poly has a capacity of 2000 pallets in their factory for distribution, ensuring they can efficiently distribute their products. The team at Poly holds a daily meeting to analyze feedback and improve their processes. Every product detail, including packaging and stickering, is meticulously checked, with separate machines and workforce assigned for each task. To ensure top-quality sound, isolated sound check chambers are also in place to test every product developed.

Cafeteria Tour

The cafeteria at Poly is not just a place to eat but also a space for socializing and relaxation for all its employees. COVID safety measures are in place to ensure safety, and the cafeteria is designed to accommodate everyone shift-wise. There is also a coffee and snack bar for quick bites. The cafeteria has a seating capacity of 300 people, and onsite bill payment services are available for employees to take care of their personal affairs.

Recreational Facilities for Employees

Poly provides recreational facilities for all of its employees. There is a game room and a gym that is free for all employees to use. Additionally, a boxing room is available for employees who want to practice their boxing skills. Outdoor sports and activities are also encouraged, with a soccer field, basketball, and volleyball courts available. There is also an outdoor seating area for BBQ and another dining. These facilities promote a healthy work-life balance and allow employees to engage in physical activities and unwind after work.
Discover how POLY products are made with the fascinating POLY Factory Tour video.

Customer Service and Support Center

Poly has a dedicated customer service and support center that provides support in English, French, and Spanish for customers in North America, Australia, and Canada. The support center is staffed by knowledgeable professionals who deliver exceptional customer service. On Fridays, many employees work remotely, which helps to keep the office running smoothly even when not all employees are onsite.

Tier 2 Technical Support and Troubleshooting Lab

In addition to the support center, in this POLY Factory Tour, we learned that Poly also has a support lab that provides Tier 2 technical support and troubleshooting for voice, video, and personal devices. This lab is staffed by experienced technicians equipped to handle various issues and provide solutions tailored to each customer's needs.

Mechanical Labs

Poly has a variety of labs for sound testing, technical support, and other purposes, but perhaps the most fascinating is its mechanical lab. The mechanical lab is the first in the lab hall, where all the products' physical aspects are tested. The design of Poly headsets undergoes rigorous stress testing in this area. Every possible movement a product can make is measured here to ensure customers receive the highest quality products. The lab has advanced stress test machines that apply thousands of cycles to products. Additionally, the lab performs UV radiation testing to simulate prolonged exposure to sunlight and ensure that products remain functional in all weather conditions.

The data from these tests are carefully analyzed to determine customer needs and identify areas for improvement. Poly can offer their customers the best possible experience by continually refining its products.

Radio Frequency Testing Lab

The radio frequency and testing lab at Poly is an advanced facility where the audio-related features of Poly products undergo rigorous testing. The lab features specially padded rooms to minimize external noise and ensure accurate results. Every device is tested to ensure compliance with international standards and regulations, including FCC guidelines for radio interference and emissions.

The lab contains multiple chambers equipped with sound padding equipment for generating simulated background noise that mimics the typical office environment. This allows Poly to test its products in real-world conditions and evaluate their performance in noisy environments.

These labs are an important investment for Poly, costing over $2 million to construct. The results of these tests are carefully analyzed and used to improve Poly's products.

Conclusion

In conclusion, Rich Technology Group values its partnership with Poly and its commitment to innovation, reliability, and customer satisfaction. With this PLAMEX facility tour, POLY Factory Tour, Rich Technology Group has firsthand understood Poly's complex production processes. Poly's commitment to excellence, innovation, and collaboration is evident throughout its manufacturing plant, and Rich Technology Group highly regards this.

If you have any questions or want additional information regarding Poly's product or anything in general, contact Rich Technology Group. We provide free consultation, and our services are free, so there is nothing to hesitate about.

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