Ooma VOIP Overview. Everything You Need to Know!

​Founded in 2004, Ooma Incorporation is headquartered in Sunnyvale, California. Currently having a workforce of 900 employees, they have successfully managed to serve around 2.5 million active customers worldwide. 

Founded in 2004, Ooma Incorporation is headquartered in Sunnyvale, California. Currently having a workforce of 900 employees, they have successfully managed to serve around 2.5 million active customers worldwide.

​Because of its advanced features and feasible price range, it is rapidly growing. According to a recent report, it has grown more than 50 percent over the past eight quarters which is a great achievement. While Ooma’s main product is Hosted VOIP, they also offer internet and commercial Wi-Fi services. This along with personalized services, custom-tailored solutions, and great value set them apart from competitors in the market. 

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What Ooma Offers?
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• Ooma typically tends to be one of the most cost-effective providers in the market.
• It offers a low and competitive price without features and quality of services.
• It offers 24 hours support coverage with three key technical support centers in Boca Raton, Florida, Vancouver, British Columbia, and Newark, California.
• Having a dedicated team of 250 technical support members, Ooma claims the ability to install and fully configure business of one to fifty users and extensions within one business day from the activation date; which is really impressive considering the industry standard. 

Specifications
Ooma has one of the best service uptime and reliability ratings in the market. It is because of their hosted services backbone architecture rather than centralized architecture. As they have designed their networks with data centers located around the world, the callers face shorter distances which results in higher reliability to other used industry standards and practices. 

Prominent features included in the Ooma platform:

Some of the most prominent features included in the Ooma platform are:

• Desktop app
• Mobile app
• Video conferencing
• Virtual receptionist
• Enhanced call blocking
• Multi-ring recording, and
• Ring groups.

It also offers fully customizable music on hold, transfer music, extension dialing, extension monitoring, call forwarding, virtual extensions, and virtual voicemail. In terms of advanced features, the most prominent ones are toll-free numbers, virtual fax, call recordings, intercom, and overhead paging. 

Plans and Pricing 
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Ooma’s pricing plans are categorized into three tiers according to different business phone system platforms. Starting from $19.95, Ooma’s first-tier plan is called Ooma Office. It is recommended for small businesses as it offers an easy-to-use mobile app and tons of other features that allow users to communicate conveniently. Ooma’s second plan is called Office Pro that starts at $34.95 per month per user. 

 This plan is recommended for businesses that require extra features than the average small-scaled business. Thus, this plan incorporates feature set and expansion capabilities to accommodate around 49-250 employees. Finally, Ooma’s third tier plan is called Ooma enterprise that serves enterprise-level businesses or calls centers so it has advanced features like call routing, reporting, data analytics, and even telephone-based artificial intelligence.

​The pricing for this tier is strictly by request only and may differ depending upon the specific features a business goes with. The aforementioned pricing does not include any volume discounts or special pricing. So, in case you want to get promotional discounts or special pricing, get in touch with Rich Technology Group first. 

In this video let's discuss everything you need to know about Ooma voice over ip!

Ooma SIP Trunking 
Ooma also provides a solution for businesses using a hybrid phone system or PBX. It offers competitive priced SIP services that allow analog phone system users to move to VOIP and reduce their monthly expenditures. It preserves their existing phone system without having to uproot their entire infrastructure and hardware investment so it is beneficial. Thus, Ooma’s SIP Trunking provides cost-savings over traditional landlines, third-party inter-operability for call centers, support for hybrid model phone systems, and support for reliable and cost-effective PRI replacement.  

Ooma Contract Terms
Ooma offers month-to-month, 12 month, 24 months, and 36-month agreements. The most competitive pricing is available for clients on a higher term and Ooma reserves IP phones promotions or discounts for businesses entertaining a 24 to a 36-month agreement.

Compatible IP Phones
While Ooma supports most of the popular SIP-based IP phones in the market, Rich Technology Group has noted it Ooma has special support for Yealink IP Phones. Although it does not seem to offer free phones for all, it does have a buy one to get one free program for new agreements. Also, Ooma offers big discounts on hardware so it should be considered.  
A few popular Yealink models that Ooma currently supports include Yealink T48S desk phone, Yealink W60P Cordless IP Phone, and the Yealink T53W desk phone. Based on the Vtech technology, Ooma also offers their personalized branded IP phones so there is a diverse range of phones a business can choose from. 

Ooma’s Internet Services

Ooma offers an enterprise-grade wireless broadband solution called Ooma connects. Suitable for too rural or remote areas where internet access is limited, Ooma’s internet connection is ideal. It is because this service is delivered over LTE wireless which has the capability to deliver up to 100 Mbps wireless broadband. This speed is not only sufficient enough to run Ooma voice-over IP, but you can even use it with other hosted VOIP service providers that are verified with Ooma’s technical team. Ooma connect pricing starts as low as $29 per month and goes up to $199 per month depending on the package and of course this pricing does not include any available promotions or discounts.

​If you like this info and want to know a more specific description, get in touch with Rich Technology Group. We are happy to connect you up with our direct contacts at Ooma and they can prepare a customized demo and work up a special price quote with special pricing just for your business.