Starting as a VOIP and a phone internet company, Nextiva has moved far beyond in terms of growth, customer experience, and network reliability for businesses. It stands out as the innovator in the VOIP space and strives to provide the most powerful platform to its users. Rich Technology Group acknowledges these efforts made by Nextiva and recommends their customers the preferred Nextiva services based on needs.
It is the utmost responsibility to ensure that the customers are incredibly supported on every step of their journey, their expectations are managed throughout the process, and they are supported using all the available communication means. At Nextiva, this is done by the Senior Marketing Manager named Ben Kirchner and his team.
Prince Rich, the CEO of Rich Technology Group, interviewed Ben Kirchner to get a detailed demo and overview of Nextiva’s newly launched platform named NextivaONE and got to know the key details of how NextivaONE encapsulates all the main communication features in a single platform in the form of mobile, desktop, and web app.
While introducing, Ben mentioned that NextivaONE could help businesses by putting all the features at their fingertips. So, it is focused on the customer experience. According to Ben, it is evident that the customers want to come to businesses on their terms and use their preferred communication method. As the customers are taking different directions, they need to be catered to in the best possible way.
So Let's talk about what NextivaONE has got for you:
User Interface of NextivaONE
NextivaONE features all the communication channels, i.e., email, phone, and text message options in the left sidebar. Along with this, chat rooms, previous conversations, and other details can be opened using the left sidebar options. The middle section of the platform contains the main communication area where text messages, calls, and email details appear. The right section contains the details of the users, contacts, and other integrations.
Some of the key features depicted by Ben in the demo include the following.
All Communication Channels in one Place
With NextivaONE, a single view provides all the different ways customers want to communicate. Describing the details regarding the UI, Ben mentioned that the clean front end and all the communication source in one Place eliminates the need to deal with fifteen apps daily. The average business has about fifteen apps that they have to use daily, which is a big problem, especially for growing businesses. Nextiva focuses on businesses of all sizes; thus, NextivaONE brings innovation, especially to small businesses and startups that do not have the means to afford contact center solutions. According to Ben, this is a democratizing innovation that brings everyone together.
Filtering the Communication Medium
Specific results can be obtained with NextivaONE filtering options, such as unanswered calls, favorite contacts, and other details of the calls, emails, and text messages. The dropdown option can be selected to see only the desired results, different attachments, links, and docs can be shared with the customers and team members. Thus, all communication information is available without dealing with the clutter.
NextivaONE provides an AI-based voicemail transcription in text form to help maintain a record of all the conversations. Based on the transcription quality, the customers can also provide feedback to help Nextiva further improve the transcription results. According to Ben, there are many cases when customers prefer to deliver their information on the call, so there are chances of missing some key information during the call. Voicemail Transcription and notetaking features cater to this problem by noting down the details in text format.
On the right sidebar, all the customer information, such as phone number, email, fax, and notes, can be seen. NextivaONE ultimately helps businesses create better relationships with their customers through technology. Also, you can quickly send schedule reminders and shipping notifications. The gap between breaking communication and miscommunication can be filled with customer information and notes available. While giving the demo, Ben showed how the contacts could be pulled and the customer could be selected to view the full profile to show the ease provided by the platform. Thus, it creates a better continuity of relations and understanding between the two parties.
NextivaONE integrates Gmail, Google Calendar, Google Contacts, Microsoft Outlook, and Office 265 People on the platform. Thus, all the mailing details, contacts, and appointments can be viewed and handled from the platform itself. Although these are just a few integration sources, many more are coming in the future, according to Ben Kirchner.
NextivaONE consists of Favorite, Rooms, Conversations, and Invite a Team member options on the right side of the platform. The Room option can be used to chat with internal team members. Google and Microsoft calendars are also integrated for internal teams to arrange meetings with fellows. Meetings can be created on the platform, and they will be synchronous with the respective platform.
OFFICIAL FIRST LOOK at the NEW NextivaONE cloud communications software!
For people new to the platform, there is a resource center on NextivaONE to help them navigate the app and understand all the different features. Get started by following the Nextiva Guide, Get Help with onboarding tutorials, or Chat with the Nextiva Representative to get additional assistance. All the reading material and guides regarding different sections are also available.
Team collaboration and customer communication in one place
It's time to change businesses and communication systems. NextivaONE brings all the conversation in one place that lets you keep in contact with your customers in one place. Communication is possible with one application without switching between different applications. Our new app integrates conversational power with customer interaction.
How NextivaONE handles all the communication in one Place?
According to Ben Kirchner, Nextiva One supports the architecture to handle all emails, text messages and calls in one Place. The backend is well architected by keeping the customer's requirements in mind. The foundation for this is built by predicting the future of communication.
When asked about the inclusion of text messages on the platform, Ben described that text messages are included, as customers want to use that method over phone calls. When you text customers, they are more likely to read the message, so, 90% open rate and 45% response rate are guaranteed. If you want to top all the other businesses and stand out in the market, dealing with spam calls and email needs to be overridden with text messages.
Business communication is changing quickly, and we see new technologies solving problems in different sectors daily. Thus, the only way you will improve and grow your business is by having a deep relationship with your customers. By keeping this in view, the NextivaONE communication platform is created to help customers realize that the business understands their problem and can cater to their needs in a great way. Thus, we are recommending this app to people who want to be feasible while communicating with their clients and customers.
Rich Technology Group wants to Thank Ben Kirchner personally for giving the demo of NextivaONE on the Rich Technology Group YouTube channel. If you are interested in NextivaONE and have any other questions, get in touch with RTG. We represent Nextiva daily, so if you would like to see Nextiva-tailored demos or pricing details, do not hesitate to send questions.
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