This is an in-depth review of Nextiva VOIP Phone System 2021. Learn about the exclusive features, functionalities, and other details in this complete post.
This is an in-depth review of Nextiva VOIP Phone System 2021. Learn about the exclusive features, functionalities, and other details in this complete post. Nextiva is ranked in the top 3 VOIP providers because it has made a revolutionary influence in the Digital Phone Marketplace.
Because of its large number of features and characteristics, many organizations have become an essential element. In this article, learn about the complete details of the Nextiva VOIP Phone System. Moreover, find out the specifics regarding the pricing, customer service, supported carriers, and top-rated features.
Founded in 2006, Nextiva’s headquarters lies in Scottsdale, Arizona. According to recent estimation, the company’s annual revenue is approximately $200 million. Its pricing starts at around $24.95 per extension per month. However, it is exclusive of the contact centre prices because of the availability of Nextiva’s Custom Contact Center.
Also, it is a HIPAA Compliant Platform. So numerous medical organizations consider it a significant part of their daily business operations. Nextiva owns its very own platform named Next OS that has got its major upgrade in 2020. The whole idea of the Operating System upgrade is to unify the VOIP Phone System, Email, Productivity Suite, and CRM under a single radar. Hence, providing ease to the users.
The significant features of Nextiva Phone System include Virtual Receptionists, Mobile App, Desktop App, Conference Bridge, Built-in Video Meetings, Call Forwarding, Call Transferring, Virtual Chat, Toll-Free Call, and much more.
Features of Nextiva VOIP Phone System:
The most prominent feature of Nextiva that makes it stand out in the Digital Calling Service Market is its prosperous Customer Service. Whether you are looking for implementation or want to complete the training process, Nextiva’s support is there for assistance.
Nextiva’s customer service is not just US-based. However, they have an outsourced support team in Ukraine that can assist if you call after hours, weekends, or holidays. The foreign support team is proficient in English, so you really can’t differentiate between Native Americans and other accents.
Moreover, the entire support system includes customer representatives, engineers, and even technicians to help. Because of these reasons, it has won the best customer service 2021 VOIP award back in February. For more detailed information Watch out the video given below:
Another big reason for the popularity of Nextiva among small to medium-sized businesses is its free virtual fax. Toll-free number availability for all companies by Nextiva. The number of extensions does not matter in this respect, so it is ideal for solo entrepreneurs and small startups because of the significant saving factor. According to estimation, this toll can charge around $50 to $60 per month, so it is a considerable passive saving.
Nextiva comes with a standard contract of 24 months. However, you can get a warranty of 12 months or lower or even a month-to-month, but the overall price increase in such cases. According to our estimation, around 98% of businesses and organizations go for a 24-month contract to get better pricing and contractual terms.
As many people would assume, Nextiva does offer free phones. However, two conditions have to be met to qualify for such a requirement.
The first condition is to have at least five users of the service. Although this condition is a bit strange compared to other Phone Systems in the market, it must be met. The second condition is the requirement of a 36-month contract with Nextiva. You can get a contract of fewer months based on a particular scenario. However, this is the case in general. Currently, Nextiva offers Polycoms as free phones. If you are not sure about which IP Phone you should buy, you can take a look at Top 3 Best VOIP Phones of 2020 and make the final decision.
Polycom VVX 250:
Usually, Polycom VVX 250 comes in the free phone range; however, you can also get Polycom VVX 350 if you have a big company and justify the usage. One major limitation of Nextiva is that it does not support Yealink. Although some features can be utilized, it can be a risk as it is not officially certified. Therefore, before connecting it to your Nextiva or deciding to invest in such a use case, it is essential to get assistance from support beforehand.
According to Business Point of View:
Many businesses and startups often do not have a fully-fledged CRM. Some new companies also face the problem of implementing a CRM because of the cost and eco-system factors. Nextiva’s built-in CRM eliminates such concern because of its features of Phone System, Record Storing, Call Logging, Menu Popups, and much more. When it comes to Phone Systems, Nextiva has some of the highest up-time in the market. As they have all the data and statistics to verify this information, they can be regarded as the top-notch up-time company in this regard.
Here is why many customers choose Nextiva business phone services!
Many people often complain about the high price range of Nextiva. It can be regarded as accurate to some extent. Moreover, it does not have the MMS feature in its mobile app; however, the vibrant features and the overall platform back up this statement. If you want the best pricing of the service and want to know whether Nextiva suits your business requirements perfectly, get in contact with Rich Technology Group.
Must Read: Top 4 Low Price VOIP Service Providers 2020
If you run a business that relies closely on virtual fax for compliance, education, law, etc. and wants to watch cost and save closely, then Nextiva is a good fit for you. Additionally, if you want personalized service in terms of implementation, assistance, number porting, and system setup, you’ll get the best features in this VOIP service.
In the end, if you require one, you can directly contact us. Rich Technology Group's Customer representatives are always up to serve their services to you 24/7. Moreover, if you have additional questions about these devices or are looking for special pricing depending upon your business requirement, feel free to reach out to us.