Is Zoom Building a Contact Center after Five9 Deal Canceled?

Is Zoom Building a Contact Center after Five9 deal canceled? Rich Technology Group covers the latest news revolving around the VOIP services and business communication market. Previously, Rich Technology Group revealed that Zoom decided to acquire Five9 for $14.7 million. Still, the deal got withdrawn as it was said that the Five9 shareholders, legal group, and other teams decided to withdraw the partnership because of undisclosed reasons.

Zoom Building Why Five9 Deal Canceled
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Rich Technology Group has been working with Zoom for quite a while and understands its platform and services. Also, Rich Technology Group covers the latest news revolving around the VOIP services and Business Communication market.

Previously, Rich Technology Group revealed that Zoom decided to acquire Five9 for $14.7 million. Still, the deal got withdrawn as it was said that the Five9 shareholders, legal group, and other teams decided to withdraw the partnership because of undisclosed reasons.

Is Zoom really building their own contact center platform after the cancellation of the recent Zoom Five9 acquisition for $14.7 billion? Are the rumors true? Here's what Sunita and I think about this!

​Zoom Building a Contact Center after Five9 Deal Canceled

Instead of looking at the same acquisition of Five9 or some other Five9 type company, Zoom has now decided to build its contact centre in-house. As Zoom is a capable company and they have all the resources to grow further, the possibility of creating their contact centre has been at work.

Zoom has always managed to stand out because of its cutting-edge features. Similarly, this new Contact Center phase can be something really out of the box and unique. In this aspect, one thing to consider is that people assume that Zoom wanted to find out the working processes and internal functioning of Five9 to start their venture in the contact centre phase. However, being one of the top leaders in the VOIP market, Zoom understands the detailed prospects and can easily replicate or enhance contact centre working layers.

​Working on the contact centre is still a challenge as Zoom has an entirely different platform and offers additional products and services. Zoom already has a leader in the working space because of its uniqueness. A contact centre is significantly more advanced than the regular U-CAS or phone. So, it is worth noticing whatever this contact centre platform offers.

Would Zoom be able to build a better contact centre than the competitors?

Zoom has a speciality in building platforms that are easy to use and provide all the features necessary to carry out operations easily. As Zoom has a more extensive and global backbone than many contact centre competitors, they will offer their services to a broader range of customers across the world. Thus, they can progress in this contact centre area as well. 

How long should Zoom take to develop and deploy their Contact Center?

When it comes to Contact Center, Rich Technology Group considers this a surprise and expects Zoom to deliver outstanding results in the future. Thus, it is just a matter of time that we'll hear the launch news.

Rich Technology Group represents it if you are interested in Zoom phones or Zoom Meetings. Learn more about Zoom's phone system by contacting us, and we'll be happy to show you an actual demo of the platform and give you access to our special pricing.

Rich Technology Group always strives to provide the best business communication solution to its clients. By thoroughly analyzing the requirements, financial range, and work niche, it chooses a VOIP service and the best plan for the customers to go for. 

If you have any questions regarding this article, kindly get in touch with us. Our service is free and we like to provide the best solution to the clients. Therefore, we can provide demos, consultation, and detailed analysis regarding VOIP services.