A business that carries around 50-250 employees is referred to as a medium-sized business. A medium-sized business requires special features in terms of general business communication and different phases of the business phone system working.
Passing the start-up phase, a medium-sized business grows at a rapid pace so, there are some key different components and pointers that they should consider.
In this article, Rich Technology Group has examined and listed these points to help medium-sized businesses grow seamlessly.
Regular Extensions vs. Call Center Extensions
Normal/Regular extensions are typically referred to as UCaaS while the Call Center extensions are typically referred to as CCaaS. The difference between the two is that UCaaS extensions include features like auto-attendant, unique extension numbers, voicemail, call transfer, etc.
It also includes some advanced features such as call recording, voicemail, email, call queue, and more. On the other hand, CCaaS is designed for call centers or large-scale businesses so, they have more advanced call routing features such as auto-dialers, advanced call cues artificial intelligence, and omnichannel.
The first thing Rich Technology Group considers while consulting with mid-sized and large-scaled businesses is that whether their business operations fall in the included features with regular extensions or not. If the operations do not fall under regular extensions, Rich Technology Group analyses the more advanced call center features that fall under Call Center extensions, which takes a bit of research work.
Choosing the Best VOIP Phone Systems for Medium Business
Tips & advice on choosing the best VOIP phone systems for your medium business.
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IP Phones, Mobile App, and Desktop App – Which one will you choose?
Back in the day, it was normal for all the employees to have their separate IP phones within a company but, this trend has changed now. With the advent of VOIP mobile apps and desktop apps, more businesses are moving towards hybrid communication mechanisms.
For mid-sized businesses, going virtual has proved to be beneficial because of cost-saving advantages. The other benefit it offers is the hardware overhead and maintenance cost-cutting for the long term. As fewer IP phones and other hardware in the office means a lot less repair and troubleshoot, going virtual or a hybrid is a great option.
Rich Technology Group always confirms from the clients whether they want to have a virtual calling experience or they want to go with old-school IP Phones. As a mid-size business contains more than 50 employees, most providers provide discounts and rebates for bulk IP Phones. This can be advantageous for a business where IP Phones are a must.
Implementation is one of the most important pieces for any business phone system research process. If a big-sized business is poorly planned, implementation can quite literally result in a disaster.
To avoid such as scenario, several things should be discussed with the service provider in advance. A business can request the service provider for a roadmap to get a clear idea of the implementation phases. Rich Technology Group has broken down some concepts into the following key components.
1. Number Porting
Handling communication from multiple locations is essential for medium-sized businesses. Similarly, setting up the system alongside the existing number and testing things in stages before going live in each department and location is important. Therefore Rich Technology Group recommends businesses to get a detailed idea of how it is going to be done.
2. Staff Training
Training of key staff members and employees, in general, is crucial to run business processes smoothly. As new communication systems can be intimidating even to the most tech-savvy departments within organizations and this can temporarily result in lost productivity, VOIP service that takes care of this feature should be regarded.
Considering this perspective, Rich Technology Group recommends businesses get a detailed idea of how VOIP service will handle this before signing agreements and documents.
Having a clear expectation of how things are going to implement from start to finish should also be considered. This way, a mid-sized business can have an accurate idea of training, and the system will be up and running seamlessly.
3.Post-Sale Customer Service & Support
Customer service ensures a smooth and uneventful implementation phase. As not a lot of providers put much effort into this step, it can be daunting for employees to handle complex situations later on.
To avoid such scenarios, a business should be sure to find out the level of customer service. In this regard, response time, expectations from the support staff, and product management should be considered.
Luckily, most mid-sized businesses qualify for the highest level of support and response times. But still, it is a good practice to get an idea so no stones are left unturned.
In summary, doing a price comparison of different VOIP services, conducting training sessions, testing supporting staff, and customer care centers and implementation is necessary for a mid-scale business before moving on with the deal.
If you are still unclear regarding this, get in touch with Rich Technology Group. We represent all the major service providers in the market and can get you access to special pricing, free hardware, and consulting service. We can help you find out which service makes the most sense for your business.
For more information about Rich Technology Group, or to receive free assistance in finding the best deals on business phone systems and business phone and internet service plans visit our website at: www.richtechnologygroup.com or call us at 804-767-2136
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