When it comes to running a business, the list of challenges a business owner faces could be overwhelming. They are often faced with juggling time and responsibilities, as well as allocating budget and resources. Finding efficient and cost effective solutions can make a substantial difference in the growth and success of the business.
A cloud based PBX solution will not only provide a seamless communication solution, but will also solve other problems that a business is faced with day in and day out. Here are 4 problems that a Cloud Based PBX can solve for your business.
1. Limited Time in Your Day
There always seems to be limited time in the day, but endless work that needs to be done. Switching to a Vonage Business Cloud Based PBX will take all the set up and maintenance out of your hands. You will no longer need a dedicated staff member committed to monitoring and supporting the system. You will have Vonage Business providing support, upgrades to features, adding new features, and monitoring the system 24 hours a day. As a business owner, this frees up your time to focus on driving revenue and providing further value to your customers.
2. Reachability / Managing Communications
Every call a business receives is an opportunity. Those calls need to be managed properly. You want customers and potential customers to have a very Professional experience when they call your business. Features such as the Auto-Attendant, Call Groups, Call Queues, Mobile Apps, Find Me/Follow Me provide professional ways for customers to be managed and talking to employees. The business owner is no longer faced with situations where customers feel neglected or can’t reach someone in the company. Future business is never left un-handled.
Staying organized is the cornerstone to working efficiently and meeting customer needs. With Vonage Business Cloud Based PBX’s online management portal and voicemail to email features, the Cloud Based PBX solution helps a business keep their phone system and messages organized. The business owner can easily make changes to your phone system features, customize your auto attendant greeting, or add and remove extensions. These features eliminate the speed bumps in your productivity, therefore allowing the team to work more efficiently. Eliminate the problems that limit the business. A cloud based PBX solution reduces costs, increases productivity, and enhances their business reputation for outstanding customer service and professionalism.
4. Employee Satisfaction
Cloud Based PBX provides greater mobility and flexibility. Using a Cloud Based PBX for business means employees can easily use their phones at home to telecommute instead of being forced to go in on a daily basis. Not only does this help these employees by eliminating often grueling travel times, but it also lets the employees work from the comfort of their own homes. Research has shown that providing the ability to work from home has increased productivity. Also with the Vonage Business Mobile App, employees can field calls from anywhere as well as make calls that look like they are originating from the business. This will increase efficiency and provide marketing of the business as well. Increasing employee satisfaction with their jobs is important because employees are both expensive and valuable. Satisfied employees become more and more valuable to the business as their experience accumulates and work skills improve with the end result being greater productivity.