Computer Warranty Tips & Tricks!
Computer warranties can be tricky. When you're pricing out a new computer it's important to know the type of warranty a computer includes and what warranty options are available to you. Below are some crucial tips & facts about warranties to help you choose the right computer and understand its warranty terms.
New Computers Typically Include a 1 Year Limited Warranty
99% or more of all legitimately purchased new computers include a one year warranty from the manufacturer. A one year limited warranty is usually the standard, however some manufacturers will include 2 or 3 year standard warranties on their premium line of computers -- such as the Dell Optiplex, Dell Latitude and Lenovo Thinkcentre and Thinkpad series computers. In our store the type of warranty a computer includes will typically always be under the tab labeled technical specs.
Refurbished Computers Usually Include a 60 - 90 Day Warranty.
Factory Recertified and Certified Refurbished Pre-owned computers can be a great option for someone looking to save a lot of money while obtaining a quality computer. When selecting a used computer try and shop items labeled as certified refurbished or certified pre-owned. This ensures that the computer has been thoroughly tested and wiped clean of any programs, data and clutter the previous owner may have left behind. This designation also ensures the computer will have a warranty should you encounter any issues.
A Standard Warranty Will Not Cover Accidental Damage.
Many computer users have a false belief that the standard warranty will cover accidental damage such as dropping a computer or spilling a cup of coffee into a laptop. A standard warranty will almost never cover these types of incidences. The type of warranty that does cover these scenarios is known as accidental damage protection coverage. These are not included with a standard computer purchase and can be a costly upgrade option. On the upside, these types of warranties may easily pay for themselves for computer users that work in harsh environments or are always on the go. Alternatively you can also attempt to have your business or homeowner insurance policy cover your computer(s) for above mentioned scenarios.
Your Computer's Standard Warranty Only Covers Hardware...PERIOD!
One of the biggest disappointments we encounter is when the owner of a new computer realizes that their warranty will not cover software issues or computer viruses. Software issues are NEVER covered by hardware warranties. There is an ever increasing number of computer applications, viruses and variety of computer users. It is impossible for computer manufacturers to control or restrict what programs a user installs or may encounter. If you find yourself having software related issues with your new computer, don't waste your time inquiring with the warranty provider -- they cannot and will not help you! Contact a trusted IT support company for help.
Depot Warranties VS. Onsite Warranties Explained
When purchasing a new computer you should check to see if your computer has a depot or onsite parts and labor warranty. Let's explain the difference. A depot warranty means in the event of a hardware failure the manufacturer will send a pre-paid package and shipping label for you to send your computer back to one of their designated warranty repair locations. While this will not cost you anything, obviously you may be without your computer for an unspecified period of time -- typically around 7-10 business days. An on-site parts and labor warranty means a certified technician will physically come to your location or place of business to perform the necessary repairs. On-site parts and labor warranties are very convenient for computer users who can't be without their computer and data for long periods of time. Years ago we perform ed certified on-site parts and labor warranty repairs for Lenovo, Dell and HP Computers. We honestly agree that on-site parts and labor warranties offer the most convenience for serious computer users.
Extended Warranties Explained
New computers, such as Lenovo and Dell, often have the option to upgrade your initial one year warranty to 2 additional years of coverage or more.. The key tip to understand is when extending a warranty, you are extending the warranty from the original purchase date. For example, if you have a laptop which was purchased 6 months ago, and you buy a 2 year warranty extension, you will effectively increase your total warranty coverage by an additional 2.5 years. It's also extremely important to remember that most brands will not let you extend your computer's warranty while outside of an active warranty period. Therefore, if you wish to extend your computer's warranty you must quickly do so during the active time period of your initial one year warranty.
Customer Replaceable Parts Explained
With recent changes in the economy and consumer buying patterns computer manufacturers have had to change the rules. This has sadly resulted in cutting corners to provide the same level of service. The Warranty Gods have recently introduced a policy called customer replaceable parts. Some examples of customer replaceable parts are laptop batteries, laptop keyboards and memory modules. When a customer replaceable part is defective, the manufacturer will simply send the parts directly to you. It is then your responsibility to install and test the delivered parts. Some parts, such as a notebook battery, are easy to replace, however some may require technical expertise or help from your preferred technology consultant.
Your Computer Must Be Present When Opening A Warranty Claim
When you need to contact the manufacturer about creating a warranty claim for a hardware issue it's imperative that you have the computer present when placing your request. We often receive calls from individuals who would like us to place the warranty claim, however this can only be done by the person with direct access to the computer -- ie. You. This is because the manufacturer has mandatory tests and questions they must perform before issuing a valid warranty claim. This is so they can determine what parts & labor will resolve the issue the most efficiently.
If you have questions about your warranty or would like to know about extended warranty options, give us a call. We are an authorized dealer for most major brands.